On 6th of June 2019 I emailed slottica support requesting to be self excluded for as long as possible, this was after requesting this through live chat, however I had no response, so I ended up depositing more money. There is no self exclusion tool on website but I did manage to timeout for the maximum amount of days, which is 30 days. On the 9th of June I once again emailed slottica support asking to be self excluded but was told I could only use the timeout of 30 days. I then asked to close my account but was told it couldn't be. I then asked for deposit limits to be put on my account but was told to try my bank. After the 30 day timeout was completed I received an email saying my account was unblocked, unfortunately I went on to deposit more money. I am a gambling addict and have been battling this addiction for years but unfortunately I have laspes. I feel that all of this could have been avoided and feel I should be refunded all my deposits totaling 1965.00 euros. I will attach prove of these conversations.