Refund denied after failure to self exclude after numerous requests

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

Hello, I have some trouble with Slottica.

I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

Both withdrawals were accepted.

Please help me get this money because it sounds like a scam.

Hello!

10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

After 72 hours I recieved several answers from them: 1) its a fault of pragmatic, they dont give money; 2) they send request to provider and wait for respond; 3) wait wait wait

Right now its 11 days after I finished tournament and answer still wait. But wait what I dont undestand, because they even didnt give any proof that they sent a question to provider!

Need help, thank you

Hey Askgamblers, I am fully verified on slottica casino. I used to play regularly. I lost almost 200000 INR rupees on this casino. I used to play aviator game. I won in the aviator game. In my account there is currently 800000 INR . I am only able to withdraw 50000 INR at one time. I requested for withdrawal from last 3 times they declined my withdrawal 2 times by telling me there is a technical issue from there side. So it is very painful to wait for withdrawal as it takes 36 hours. I made a withdrawal request they declined my request after 36 hours then I need to create one withdrawal request again and need to wait for 36 hours again. As you can see in below screenshot they declined my withdrawal stating there was a technical issue from their side. I think they don’t want me to withdraw my money. Please look into this problem.

Hi AskGamblers, I am fully verified on the site. As from my attachment you can see they accepted my withdrawal of 15000 INR and amount is debited from my account but it has not been till credited into my bank account. I also contacted support but they are saying your bank didn’t accept the payment we are trying. It has been almost 46 hours and they claim your withdrawal will be accepted within 36 hours. Thank you and I hope you can help me resolve my issue.

I have made a deposit of INR 25,000 through the payment mode of phone pe UPI The amount has been successfully debited from my end but the funds have not been credited into my gaming account.

I have also provided all the relevant payment proofs and UTR number to them but still it's almost 3 days now my funds have not been credited to my gaming account.

Please find the attachments of payment proof below.

Hello! On 01.02.2023 I deposited 330 euros at Slottica.com, I played live black jack, live roulette and a few other live games. I say this because I didn't play slots, I didn't play from bonuses, etc. and I won 23204.90 euros. It's the 2nd time I play on this site, I had another withdrawal on 16.01.2023 of 990 euros approved. I have a fully verified account, I sent them all the required documents, photos, etc. I have been waiting for the first withdrawal of 900 euros for 4 days and I am told to keep waiting. On 02.03.2023, an operator from them called me to tell me that the withdrawal will be delayed another 24 hours to check with the games provider. Those 24 hours have passed and they are telling me the same thing on the chat. I don't understand why it is taking so long and I hope that they will start letting me withdraw because I can withdraw a maximum of 1000 euros per day by bank transfer. I will be able to withdraw the amount in 23 stages. Thank you and I am attaching pictures and emails from them.

Good day! Judging by the reviews, there is not much to write. The account with funds was blocked after a telephone conversation with support.

It all started with a payout, deposits were through a crypt. And there are no conclusions on the crypt. Issued to a bank account, canceled and asked for verification of the payment method. Sent, verified. Issued and waited 36 hours, approved and sent. Didn't receive funds.

The answer of the support is this - the payment was rejected by the payment provider. And your money will be returned to the balance. Ie they knew about the rejection of payments and the reason is not? Well, it certainly pissed me off.

In short, there are only excuses for everything. An appetizer calls and starts to explain something.

It’s not the first year I’ve been answering him in this area, I’m a gambler with experience! And for a moment the operator’s reaction is - are you a gambler? - I answer yes. He immediately says that in this case, according to the rules casino, your account will be blocked. To unlock, write to support. I didn’t present the time for unlocking.

In short, I found a tricky moment. On emotions, I heard what he needed and not the essence! THE CONCLUSION IS SUCH, THEY DON'T WANT TO SIMPLY WITHDRAW 250€.