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Slottica Casino - 1800 euro nightmare

RESOLVED
Complaint Info
Disputed casino Slottica Casino
Reason Declined payment
Amount € 1800
Posted on February 24, 2020

As a lot of players have mentioned before me making a withdrawal is a true nightmare. I've verified my card, my Skrill and my Ecopayz-account. Every single withdrawal attempt (1800€) has resulted in my funds getting recredited to my slottica-account.

Upon asking the support they simply say the bank or payment provider denied the transaction. When asking the support of my providers they claim no transaction has been attempted.

This casino is simply a fraud that let's you deposit money but not withdrawing them.

AskGamblers
Posted on June 25, 2020

Dear all,

This complaint has been reopened as per Slottica Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers
Posted on September 22, 2020

Dear all,

This complaint has been reopened as per Slottica Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on September 25, 2020

Dear player,
Thank you for your feedback. We apologize for the late reply.

The first withdrawal request was rejected on 10 February because all the conditions of the bonus were not met, namely, the bonus was not wagered fully.

From 11 to 13 February the player created a withdrawal request and our payment department sent a verification request. We didn't receive email from the player with all the necessary documents for verification.

From 16 to 18 February, the player created two withdrawal requests. We are sorry that due to technical reasons related to the payment service providers, we were unable to pay for the player's withdrawal request.

18 February the player has made a new withdrawal request to an alternative payment method. Slottica team has obtained necessary documents for verification. For technical reasons, the withdrawal to this payment wasn’t successful.

After 25 February the player created another withdrawal request but for an old bank card. The payment department asked the player to provide us with an alternative method or a new bank card. However, after this message, the player did not choose an alternative payment method.

24 February the player sent the letter and asked to return his deposit.
27 February the player was playing and had lost all balance.


We are sorry that due to the technical reasons associated with payment providers, we were unable to process the player's withdrawal request, however, in our turn, we always responded to the player's withdrawal requests in time.

Dear player, please contact the payment department as soon as possible and we will provide all the necessary help in resolving this issue.


Best regards,
Slottica Team

AskGamblers
Posted on September 25, 2020

Dear @Weazear,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on September 26, 2020

Resolved. Slottica replenished my account with My old balance which i in return was able to withdraw.

AskGamblers
Posted on September 26, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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