Complaint #32 Slottica Casino

1800 euro nightmare

By Weazear

6 years ago

As a lot of players have mentioned before me making a withdrawal is a true nightmare. I've verified my card, my Skrill and my Ecopayz-account. Every single withdrawal attempt (1800€) has resulted in my funds getting recredited to my slottica-account.

Upon asking the support they simply say the bank or payment provider denied the transaction. When asking the support of my providers they claim no transaction has been attempted.

This casino is simply a fraud that let's you deposit money but not withdrawing them.

Disputed Casino Slottica Casino

Reason Declined payment

Amount €1800

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Weazear

6 years ago

Resolved. Slottica replenished my account with My old balance which i in return was able to withdraw.

AskGamblers

• Support Team

6 years ago

Dear @Weazear,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slottica Casino

• Representative

6 years ago

Dear player,
Thank you for your feedback. We apologize for the late reply.

The first withdrawal request was rejected on 10 February because all the conditions of the bonus were not met, namely, the bonus was not wagered fully.

From 11 to 13 February the player created a withdrawal request and our payment department sent a verification request. We didn't receive email from the player with all the necessary documents for verification.

From 16 to 18 February, the player created two withdrawal requests. We are sorry that due to technical reasons related to the payment service providers, we were unable to pay for the player's withdrawal request.

18 February the player has made a new withdrawal request to an alternative payment method. Slottica team has obtained necessary documents for verification. For technical reasons, the withdrawal to this payment wasn’t successful.

After 25 February the player created another withdrawal request but for an old bank card. The payment department asked the player to provide us with an alternative method or a new bank card. However, after this message, the player did not choose an alternative payment method.

24 February the player sent the letter and asked to return his deposit.
27 February the player was playing and had lost all balance.

We are sorry that due to the technical reasons associated with payment providers, we were unable to process the player's withdrawal request, however, in our turn, we always responded to the player's withdrawal requests in time.

Dear player, please contact the payment department as soon as possible and we will provide all the necessary help in resolving this issue.

Best regards,
Slottica Team

Slottica Casino Complaint Stats

Resolved 27 / 32

Avg. Amount $2,083

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Slottica Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 19 out of 20 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Slottica Casino Complaints

See all complaints for this casino

Account closure problem and refund

Dear AskGamblers Team,

I am writing to request assistance regarding an issue with Slottica Casino. Some time ago, I asked the casino to block my account due to gambling addiction. My account was blocked, but there were remaining funds that I wanted to withdraw.

The casino agreed to temporarily unblock my account for the purpose of withdrawing my funds. I submitted a withdrawal request, and the funds were successfully transferred to my account.

Afterwards, I asked for the account to be permanently closed, explaining my situation. However, the casino did not close my account. Instead, the support team encouraged me to keep the account active, which led to further financial losses of 420 PLN.

I kindly request assistance in recovering the above-mentioned loss and in ensuring that my account is permanently closed to prevent any further gambling-related harm.

I am attaching the correspondence with the support team from yesterday for your reference.

I will send all screenshots of my conversations with the support team by email.

Thank you very much for your help.

Unresolved

zł420

They are delaying my payment

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

Unresolved

руб.35,000

Deposit is missing

Hello Team, I made a deposit on their platform for the first time on the advice of my friend and was making my first deposit but my deposit has not been credited yet. They are cheating new players. Moreover, they are not sending any updates. They keep copying and pasting the same message again and again. It has been more than 3 days but my 1850 rupees have not been deposited yet. Please help me and get my deposit done otherwise I will have to file a police case/FIR against them for this online fraud. Deposit details are below:- deposit amount - 1850 INR and deposit date & time - Thrusday, 7/11/2024 and deposit method - UPI and UTR/REF ID - 431200504734 . I entered all this information correctly in the deposit form but they have not added the money yet.

Unresolved

₹1,850

Slottica delays 1200 euros payment

Hello, I have some trouble with Slottica.

I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

Both withdrawals were accepted.

Please help me get this money because it sounds like a scam.

Resolved

€1,200

Stealing money from drops n wins Pragmatic promotions 1000usd

Hello!

10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

After 72 hours I recieved several answers from them: 1) its a fault of pragmatic, they dont give money; 2) they send request to provider and wait for respond; 3) wait wait wait

Right now its 11 days after I finished tournament and answer still wait. But wait what I dont undestand, because they even didnt give any proof that they sent a question to provider!

Need help, thank you

Unresolved

$1,000

Withdrawal again declined of 50,000 INR

Hey Askgamblers, I am fully verified on slottica casino. I used to play regularly. I lost almost 200000 INR rupees on this casino. I used to play aviator game. I won in the aviator game. In my account there is currently 800000 INR . I am only able to withdraw 50000 INR at one time. I requested for withdrawal from last 3 times they declined my withdrawal 2 times by telling me there is a technical issue from there side. So it is very painful to wait for withdrawal as it takes 36 hours. I made a withdrawal request they declined my request after 36 hours then I need to create one withdrawal request again and need to wait for 36 hours again. As you can see in below screenshot they declined my withdrawal stating there was a technical issue from their side. I think they don’t want me to withdraw my money. Please look into this problem.

Resolved

₹50,000

15000INR Withdrawal not credited into my bank account

Hi AskGamblers, I am fully verified on the site. As from my attachment you can see they accepted my withdrawal of 15000 INR and amount is debited from my account but it has not been till credited into my bank account. I also contacted support but they are saying your bank didn’t accept the payment we are trying. It has been almost 46 hours and they claim your withdrawal will be accepted within 36 hours. Thank you and I hope you can help me resolve my issue.

Resolved

₹15,000

Deposit of INR 25000 is missing

I have made a deposit of INR 25,000 through the payment mode of phone pe UPI The amount has been successfully debited from my end but the funds have not been credited into my gaming account.

I have also provided all the relevant payment proofs and UTR number to them but still it's almost 3 days now my funds have not been credited to my gaming account.

Please find the attachments of payment proof below.

Resolved

₹25,000

Delayed withdrawal of 23204 euro

Hello! On 01.02.2023 I deposited 330 euros at Slottica.com, I played live black jack, live roulette and a few other live games. I say this because I didn't play slots, I didn't play from bonuses, etc. and I won 23204.90 euros. It's the 2nd time I play on this site, I had another withdrawal on 16.01.2023 of 990 euros approved. I have a fully verified account, I sent them all the required documents, photos, etc. I have been waiting for the first withdrawal of 900 euros for 4 days and I am told to keep waiting. On 02.03.2023, an operator from them called me to tell me that the withdrawal will be delayed another 24 hours to check with the games provider. Those 24 hours have passed and they are telling me the same thing on the chat. I don't understand why it is taking so long and I hope that they will start letting me withdraw because I can withdraw a maximum of 1000 euros per day by bank transfer. I will be able to withdraw the amount in 23 stages. Thank you and I am attaching pictures and emails from them.

Resolved

€23,204

Blocked account and winning

Good day! Judging by the reviews, there is not much to write. The account with funds was blocked after a telephone conversation with support.

It all started with a payout, deposits were through a crypt. And there are no conclusions on the crypt. Issued to a bank account, canceled and asked for verification of the payment method. Sent, verified. Issued and waited 36 hours, approved and sent. Didn't receive funds.

The answer of the support is this - the payment was rejected by the payment provider. And your money will be returned to the balance. Ie they knew about the rejection of payments and the reason is not? Well, it certainly pissed me off.

In short, there are only excuses for everything. An appetizer calls and starts to explain something.

It’s not the first year I’ve been answering him in this area, I’m a gambler with experience! And for a moment the operator’s reaction is - are you a gambler? - I answer yes. He immediately says that in this case, according to the rules casino, your account will be blocked. To unlock, write to support. I didn’t present the time for unlocking.

In short, I found a tricky moment. On emotions, I heard what he needed and not the essence! THE CONCLUSION IS SUCH, THEY DON'T WANT TO SIMPLY WITHDRAW 250€.

Resolved

€250