SlotsPalace Casino - Delayed Withdrawal of 600

Dear @Twilly1982,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi. The amount is $600 AUD. It is now 10 days since I requested the withdrawal.

Update. Day 12. They just cancelled my withdrawal with no explanation.

Day 16 update. I have been told it has finally been processed and I should receive in 3 - 5 business days.
I would like to keep this open until then.

The updated amount is now $1700 as when it was cancelled I needed to wager x 1 again and I got it up to $1700.

Dear Customer,
Thank you for taking the time to bring your concerns to our attention.
We completely understand how frustrating the situation is.
Rest assured that we are striving to process all the payments as fast as possible, however, certain aspects are outside of our control. Unfortunately, the transaction was canceled from the side of the payment provider as the wrong payment details were entered. The money has been returned to your gaming balance.
Be informed that when this happened our finance department sent you the email with the necessary instructions to assist with the withdrawal.
As soon as you created the withdrawal, it was processed from our side immediately without wagering and you should have received the confirmation. Please note that the transfer may take some additional time.
Once again we apologize for any inconvenience caused and hope the above clarifies the situation.
Should you have any questions or concerns, please feel free to contact us at any time.
Best wishes,
Slotspalace.com

In regards to the above from Slotspalace.
Yes I received an email saying my withdrawal was successfully processed, however it has since been returned to my account with no reason. This happened over 24 hours ago and no one is replying to my emails.
Instead of a bank transfer, I have now created another request this time to my Bitcoin wallet.
I would appreciate some sort of assistance as all I get told is to be patient. It has been 18 days now that I have been trying to get my withdrawal processed.

I have received my withdrawal today. This matter is now resolved. Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.