I just recently received my first payment...thank you! However, it came after having to speak with a manager and having things unfold against the grain of your rules! I have been playing almost daily...I spend money, sometimes I win, and sometimes...I am most unlucky! In that...I have no disappointment! The games are great, my wins are fun and what keeps me coming back! My experience with the chat agents, for the most part, has been pleasant, therefore, I am so in like with Prism, for those reasons, but when it comes to the other side of depositing money and playing, is where my frustration comes in! I have not had one withdrawal request done within the 7 day time frame that is stated on the site, nor have I received a payment within the 10 days thereafter! Currently, I have an approved payment that is way past due, it was requested on August 17, I was told it will be paid soon! I have two withdrawal requests that were made, one on the 26th of August, and one on the 27th of August, that have yet to even be approved! I have four other withdrawals that are in line for approval, I am just so afraid this will all drag on for so long, that what is supposed to be fun, rewarding and trustworthy, is going to be an ongoing nightmare!!! I don't want to have to hunt people down...I don't like bothering the chat agents, as they can only do so much, and it has to be a downer to have a job where people are interacting on a negative edge all the time! I just want a system to work as it states its going to...Today I was told several eye raising things, I was told that for velocity reasons my requests were not being processed, then I was told that my withdrawals have not been approved because the managers know that the funds are not there to be paid out!!! Which was the final straw for me and the deciding factor for me to reach out via AskGamblers! I just want some positive movement and some sort of professionalism! As you can tell, I don't have a problem trusting you by depositing money, please give me the same respect as a loyal customer!!!!! Thank you!!! The following amounts are what's pending...
Approved waiting payment...
8/17 requested check $500.00
Awaiting Approval and Payment...
8/26 requested via check $941.00
8/27 requested via check $1,358.00
Still within timeframe of approval...
(Please monitor, as I don't want to go through the same issues...PLEASE!!!!)
9/12 requested via check $950.00
9/14 requested via check $1,120.00
9/16 requested via check $1,300.00
9/17 requested via check $727.00
Once again, thank you for this platform to get things into prospective and for allowing us players a chance to see some light at the end of the tunnel! I appreciate this service!