We are sorry to hear that you have had a bad experience with Rizk. It seems you have three ongoing issues:
- A missing deposit of 25 EUR
- A missing withdrawal of 100 EUR
- A pending account verification which is a standard procedure required by the gambling authorities, for instance when a certain financial threshold is triggered on a player account. You can read more about this in our terms & conditions in paragraph 5: https://rizk.com/en/terms-and-conditions
Regarding the account verification; We have looked into this and you have not previously verified your account and you are now being requested to do this. Our customer support will happily help you out with this if you have any questions. The same goes with the missing withdrawal and the missing deposit.
Regarding the missing withdrawal, we see that our customer support team has requested a bank statement in a pdf from a certain timeframe, to investigate this further. Please send the bank statement according to the instructions that were given and then be in touch with our customer support team to speed up the processing time.
Regarding your missing deposit we got the info that you are advised to ask your bank to trace it. We as Rizk’s AskGamblers representative can unfortunately not go into more details regarding your account and financial transactions on this forum, for obvious reasons.
- Team Rizk