!

Sitewide maintenance scheduled for the October 1st at 11am CET.
Kindly note that the site might not be available during the maintenance.

Ag Awards
Notifications
Login
en

Raging Bull Casino - Withdrawal Issues

REJECTED
Complaint Info
Disputed casino Raging Bull Casino
Reason Delayed payment
priceyhd13 South Australia Message
Posted on November 26, 2018

After depositing thousands over the past 2 years and being a loyal customer to raging bull casino. I finally won a substatus amount. After sending my required documentation to and from both Raging bull US and AUS I still have not had verification on when I'm due to receive these funds.ibe had to deal with multiple Raging bull staff. Countless emails back and fourth,one email saying my documentation was verified and to await payment. Waited 2 weeks still no payment, contacted RB staff again and they required I send through my documentation. This has happened multiple times now! I live in Australia, I don't understand what the issue is as I have done everything that has been asked and beyond.
I just want my winnings

AskGamblers
Posted on November 26, 2018

Dear @priceyhd13, Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s. Thanks for cooperating the AskGamblers Complaints Team.

Posted on November 30, 2018

Hi Rhys--

I'm sorry for the frustration you've been experiencing with this.

I've looked at your account and I do see we are missing some bits from your documents package. I've just sent you an email regarding this--once I have the missing documents, I'll be able to move forward with your withdrawal.

All the best,

Tawni

AskGamblers
Posted on December 3, 2018

Dear @priceyhd13,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Posted on December 6, 2018

Hi Rhys--

I've not received any reply to my email. I've just re-sent it--can you please respond with the necessary information so I can have this resolved for you?

Thanks,

Tawni

AskGamblers
Posted on December 10, 2018

Dear @priceyhd13,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy