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Raging Bull Casino - Withdrawal declined after all verifications and documents supplied

RESOLVED
Complaint Info
Disputed casino Raging Bull Casino
Reason Declined payment
Amount $ 761
Cmitch79 New Zealand
Posted on June 3, 2021

I have had my identity verified. Supplied all documents and details provided. When I have received responses I have followed instructions, most of those being resends of previously sent information. Have requested contact and information regarding withdrawal and awaited more than sufficiently for the suggested days etc it would take. And when I thought I was close to payment. My money is back in my account saying declined over two weeks ago. I have spend hours repeating myself and showing proof of all emails and sent documents only to be given old already completed information and numerous times been cut off via live chat. Have had this happen twice. First time after 6 weeks of not even being able to withdraw and provide identity lost thousands. This time I got further but there is no one who will give me a contact number or take my number to be called. Any documentation and proof that it’s been sent and I have competed all requirement is available. 100% done and while numerous people telling me one thing I’m now back at start being told to request withdrawal again. But I sense that doing this I will then be charged an administration fee off 250 which isn’t fair and with being given no answers and to what has happened and the rude staff I have encountered I’m beyond patience and feel like I’m being set up to fail. There is no reason why my payment hasn’t been put in my account and even less reason for it to be put back and accessible into my gaming account. This in my opinion is stalling and a ploy to get the money back in the casino and that’s not my choice. I have dealt with other casinos that have paid more and within days. Given that it’s been nearly 3 weeks since initial withdrawal and no reasons as to why declined that I shouldn’t have my winnings in my account. The amount the first time was a big amount of money for myself and I refuse to be denied what is mine I’m sorry. I’m a single mum and this would do a lot of good at the moment. The stress it has caused is not something I feel anyone should deal with. We make choices to trust this casino with our money and when we finally win we are put through hoops to get what is ours. And when pushed to this stage it’s really unacceptable. I did my part and expect raging bull to fulfil their obligations and without anymore delay.

AskGamblers
Posted on June 3, 2021

Dear @Cmitch79,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on June 7, 2021

Hi Charlotte--

I sincerely apologize for the frustration you've been having with this.

You'll be pleased to know that your withdrawal was approved and the payment was sent to our processor, Saturday: 6/5 Paid AUD $761.00 + no Service Fee for transaction #75057144. I would expect the funds should reach your account before the end of this week.

I wish you all the best,

Tawni

AskGamblers
Posted on June 10, 2021

Dear @Cmitch79,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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