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Withdrawal declined after all verifications and documents supplied


5 years ago
I have had my identity verified. Supplied all documents and details provided. When I have received responses I have followed instructions, most of those being resends of previously sent information. Have requested contact and information regarding withdrawal and awaited more than sufficiently for the suggested days etc it would take. And when I thought I was close to payment. My money is back in my account saying declined over two weeks ago. I have spend hours repeating myself and showing proof of all emails and sent documents only to be given old already completed information and numerous times been cut off via live chat. Have had this happen twice. First time after 6 weeks of not even being able to withdraw and provide identity lost thousands. This time I got further but there is no one who will give me a contact number or take my number to be called. Any documentation and proof that it’s been sent and I have competed all requirement is available. 100% done and while numerous people telling me one thing I’m now back at start being told to request withdrawal again. But I sense that doing this I will then be charged an administration fee off 250 which isn’t fair and with being given no answers and to what has happened and the rude staff I have encountered I’m beyond patience and feel like I’m being set up to fail. There is no reason why my payment hasn’t been put in my account and even less reason for it to be put back and accessible into my gaming account. This in my opinion is stalling and a ploy to get the money back in the casino and that’s not my choice. I have dealt with other casinos that have paid more and within days. Given that it’s been nearly 3 weeks since initial withdrawal and no reasons as to why declined that I shouldn’t have my winnings in my account. The amount the first time was a big amount of money for myself and I refuse to be denied what is mine I’m sorry. I’m a single mum and this would do a lot of good at the moment. The stress it has caused is not something I feel anyone should deal with. We make choices to trust this casino with our money and when we finally win we are put through hoops to get what is ours. And when pushed to this stage it’s really unacceptable. I did my part and expect raging bull to fulfil their obligations and without anymore delay.
Disputed Casino Raging Bull Casino
Amount $761

Discussion

User name

Dear @Cmitch79,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Charlotte--

I sincerely apologize for the frustration you've been having with this.

You'll be pleased to know that your withdrawal was approved and the payment was sent to our processor, Saturday: 6/5 Paid AUD $761.00 + no Service Fee for transaction #75057144. I would expect the funds should reach your account before the end of this week.

I wish you all the best,

Tawni
User name

Dear @Cmitch79,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Raging Bull Casino Complaint Stats

Resolved 590 / 642
Avg. Amount $2,640
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Chart Pointer
86h left
$2,500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999