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Waiting for my payment


I won 2500 in July 2020 I requested my winnings on the 7/29 they weren't approved until 8/13 .The winnings were sent out 8/25 "SUPPOSEDLY " I still have not received my money. They keep giving me the same generic prescripted answers followed by "Just Wait" im tired of the run arounds and games. I just want my money.
Disputed Casino Raging Bull Casino
Amount $2380

Discussion

User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one last try and help both parties involved in the dispute reach a satisfactory resolution.

User name

Dear @Bdmenter84,

Please let us know if there are any updates regarding your ongoing complaint and whether you have cooperated with casino by providing requested information?

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

User name
Hi Brandon--

Processing for U.S. players is incredibly complicated as there are no direct wires. For legal reasons, I'm not permitted to discuss processing in detail, but please remember that all outbound payments require third-parties. This is not a simple situation where we can simply check the SWIFT on this. Sometimes we receive the trace back in a matter of days and other times it can be months and I realize this is quite frustrating.

I've spoken with our Payments Manager about this and she's once again reviewed the documents you've forwarded to us. To be perfectly up front, the reason we've had to initiate the trace is because the documents you've provided are not exactly transparent. I'll explain...

With each of the bank statements you've provided, there is missing information (not all pages are provided, pages are cut off, etc). It is impossible for us to make a determination based upon the documents you've provided.

While I'm in no way making assertions that you've done anything spurious, I can tell you that I've seen countless instances similar to yours. The best way to explain this is by example...

John Doe's bank account has been closed due to a high number of returned items. At the point of closure, John's account is deeply in the negative and he now owes the bank several hundred dollars. After the closure, the bank receives an incoming wire for John's account and the bank applies the wired funds to John's debt.

Again, I'm not saying this is what happened in your case, but we do have to be thorough and confident that the wire was never delivered.

If you are able to provide all documents in clear totality, this may be helpful. If not, unfortunately, we will be at the mercy of the trace on the wire.

Tawni
User name loyalty-level-2
So I decided to research how long a wire trace would take and this is what I found

Every payments has a unique ID
Payment messages have very specific fields that enable each bank to process the payment. Aside from the curreny, amount, and date, there is also the banks involved in the payment chain. This is in an sequence on the payment message to allow automated (aka STP) handling of payments.
As a domestic payment, there almost certainly only two banks involved in that specific payment: the originator of the payment (sender) and the agent bank (receiver)
Consequently, there cannot be lost wires.
The department that receives the request to investigate may not have access to the relevant information or tools, and this will add the time.
The usual method of getting another bank (the receiving bank) to investigate, is for the ordering bank to issue an authenticated free format swift message, usually MT199 or MT299.
The originating bank should be able to readily identify the unique ID and reference, and provide this to the receiving bank, which is all they need to trace which account the money went in to. The time this takes is dependent on the SLA’s within each bank, and the competence of the team handling the query.

My experience with US banks is that this can be identified in the same day for competent setups, but this is for wholesale banking payments, which may or may not differ with retail payments. So why is it that this trave is taking months to locate?.

Raging Bull Casino Complaint Stats

Resolved 590 / 642
Avg. Amount $2,640
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Chart Pointer
90h left
$2,500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999