Complaint #878 Raging Bull Casino

They won't respond to my verification emails

By Crystal G.

4 years ago

Message on forum

Sep 28th I used a bonus code at Raging Bull. I managed to get through the wagering requirement of 30x. I sent my ID, and my current Shaw bill right away to documents@ragingbullcasino.com

I then sent an email to support@ragingbullcasino.com. I have an email showing that the 3rd attempt for ID verification was on Oct 7th, which is when someone finally messaged me back and asked for my user name so he could look into it further. I sent in the requested info, and that was it. I never heard from anyone from the casino again.

Since then I have responded to his email twice and also sent my ID, and Phone/Internet bill in to another email addresses that I found on the company website: help@ragingbullcasino.com. I don't know why they are not responding to me, but I have checked my junk mail folders, as well as clicking the not junk button on the emails. I also tried calling them but there is a 6 digit code requested, that I don't have which makes the automated system hang up on you immediately. This is all getting very frustrating.

Disputed Casino Raging Bull Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Raging Bull Casino

• Representative

4 years ago

Hi Crystal--

The reason your withdrawal has been denied is quite simple--you built the funds using multiple free chips in a row. Four free chips, without so much as one deposit and this is exactly what happens.

Our terms and conditions are quite clear on this:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

17. The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.

--

I've sent the necessary evidence to AskGamblers management to prove what I've stated is accurate.

Tawni

Clearlyy

• Canada

4 years ago

is it possible to call you Tawni? please

Clearlyy

• Canada

4 years ago

Hello Tawni,
i'm a little confused. On the 22nd I requested a wire transfer which I prefer, but for some reason it was denied. Then it says that there was a manager withdrawal that was both requested, and approved so the balance is at $0.02. Do you know why the wire transfer was denied? I called my bank ahead of requesting it to ensure that everything was correct. Can you please just send the wire transfer? I have included the to screenshots. The one I took, and sent you from above, and the one from just now showing the current status and transaction history. Do you still have all the info? to send a wire transfer?

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'