I have 2 withdrawals pending for a combined amount of $560. Despite numberous live chats I keep being told my documents are being reviewed and it has been escalated numerous times. It is over the agreed date they would get back to me. I keep being told to try again in a few days. I have done this only to be told it is still being escalated and they are greatful for my patience and will process it ASAP. Beginning to think I have been scammed.