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Raging Bull Casino - Keep delaying my $560 withdrawals

33 hours left for Raging Bull Casino to respond.
Wickolad United Kingdom
Posted on April 2, 2019.

I have 2 withdrawals pending for a combined amount of $560. Despite numberous live chats I keep being told my documents are being reviewed and it has been escalated numerous times. It is over the agreed date they would get back to me. I keep being told to try again in a few days. I have done this only to be told it is still being escalated and they are greatful for my patience and will process it ASAP. Beginning to think I have been scammed.

Posted on April 6, 2019.

Hi Christopher--

I apologize for the frustration you've been having with this--I should be able to have this resolved fairly quickly and easily for you.

I've reviewed your account and I do see there are some issues with your documents, which need to be sorted. I've just sent you an email regarding this--once I receive your reply with the necessary information, I'll be able to have your withdrawal issued without delays.

Tawni

Wickolad United Kingdom
Posted on April 8, 2019.

Thanks for the reply. I have received your email asking for the relevant documents and replied with what was needed. I had already provided some of the information you requested but included it in my email too. I included digital photos of both cards on file, front and back. And raised a question about the utility bill with yourself. I have also raised this same question with the documents team twice before and had no reply for nearly 2 weeks. Please can you reply to me emails it would be greatly apprediated.

Thanks

Posted on April 12, 2019.

Hi Christopher--

Can you please send me a couple examples of your electronic bills (which are in your name, pointing to the address we have on file)? I'm going to see if I can push this through.

Much appreciated,

Tawni

Wickolad United Kingdom
Posted on April 12, 2019.

Hi Tawni,

Thanks for your reply. I have just emailed you personally too. I have mentioned to your live chat staff that I have moved in with my girlfriend so no bills are in my name for that address. I just send my share over to her each month to cover bills. The live chat also informed me that my girlfriend can send her documents in and write and sign a letter stating that I do indeed live at that address which I have done and sent on to you. The bank and credit card statements more than prove I live at that address and can only be sent to the customers current address. These forms of address have always been fine with every other online casino I have used.

I have sent all the files I hope you need to your personal email as the files won’t attach in this complaint Field, including my girlfriends photo ID, in date tax bill at that address and hand written letter. I have also attached the screen shots from my live chat stating this was fine to do.

Thanks for your help Tawni

Posted on April 16, 2019.

Hi Chris--

Thank you for sending everything over. I've passed this on to our Payments Manager and as soon as I have her reply (should be no later than tomorrow), I'll be back. ;-)

Tawni

Wickolad United Kingdom
Posted on April 16, 2019.

Hi Tawni,

Thank you very much for getting back to me I do appreciate it and can understand you are busy. I look forward to hearing back from you once your payment manager has replied to yourself.

I just had one last question around withdrawals. Previously I attempted to make 3 seperate withdrawals as each one was a seperate deposit with the bonus to be removed when withdrawn. If I withdraw my whole balance in one will the correct amount of bonus still be withdrawn. I wanted to ask as I believe this would save me money on foreign payment fees from my bank. There should be a total of around $240 to be removed from bonuses as my balance is from 3 seperate deposits where I received around $80 in bonus funds each time. I also checked with the live chat each time if I was now able to withdraw after playing the play through amount and this was confirmed. I also have screenshots of this.

Look forward to your response and thank you again.

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