Thanks for your reply. I have just emailed you personally too. I have mentioned to your live chat staff that I have moved in with my girlfriend so no bills are in my name for that address. I just send my share over to her each month to cover bills. The live chat also informed me that my girlfriend can send her documents in and write and sign a letter stating that I do indeed live at that address which I have done and sent on to you. The bank and credit card statements more than prove I live at that address and can only be sent to the customers current address. These forms of address have always been fine with every other online casino I have used.
I have sent all the files I hope you need to your personal email as the files won’t attach in this complaint Field, including my girlfriends photo ID, in date tax bill at that address and hand written letter. I have also attached the screen shots from my live chat stating this was fine to do.
Thanks for your help Tawni