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Raging Bull Casino - Account blocked & withdrawal cancelled

REJECTED
ryder8228 New South Wales
posted on October 12, 2018.

I recently deposited $50 with Raging Bull Casino and also claimed the WELCOME bonus which gave me double my deposit amount of $100 free to play with. I proceeded to play the Cleopatra Gold machine only and after meeting the playthrough requirements my balance was $600 which I proceeded to request a withdrawal of said amount immediately. After the initial request failed I spoke to a casino representative through the Live Chat option and was able to resolve the issue. After 5 business days I again contacted Raging Bull through Live Chat to inquire about the status of my withdrawal request and if there was any issues and if so what needed to be done to rectify them. The representative I spoke with assured me the request was approved and would take approximately 5 - 7 business days to appear in my account. However after 7 days had passed and no sign of the withdrawal in my bank account I again attempted to contact Raging Bull through Live Chat and found my account was blocked and I could not access it. This meant I could not use the Live Chat option so I sent an email to the casino and received a reply immediately that my email had been delivered and a casino representative would contact me within 5 business days to discuss the issue. After 6 days and no word I became frustrated and decided to try and create another account so that I could access the Live Chat forum which proved successful. I was told that my account information was being sent through to the financial department to find the issue and to again use the Live Chat forum and contact them in a further 48 hours to allow them time to find and resolve the issue. However when I tried to do so I was told quite promptly that my account was cancelled indefinitely with no chance of appeal and no explanation was required of them to do so. I feel this was unjust and has completely discouraged me from ever playing any online casino in the future if I cant resolve this or at least get a reasonable explanation. < personal information removed >

posted on October 16, 2018.

Hi Luke--

I apologize for the frustration you've been having with this.

Unfortunately, I don't have an answer for you just yet--there's a note on your account which is incomplete and a bit confusing. In order to better understand this, I'll need to speak with our Payments Manager. As soon as I've had a chance to speak with her, I'll be back to give you my findings.

All the best,

Tawni

ryder8228 New South Wales
posted on October 18, 2018.

Hi Tawny....

Thank you for assisting me in my complaint. I am hopeful we can resolve this matter and I look forward to your reply …. Thanks

AskGamblers
posted on October 18, 2018.

Dear Raging Bull Casino,

Please let us know if there's some update regarding this case.

posted on October 22, 2018.

Hi Luke--

I'm incredibly sorry I've not gotten back to you yet, however, I'm not in the office until a bit later today and i did not want your issue to expire in the interim.

I'll be back a bit later today with information for you.

Tawni

AskGamblers
posted on October 26, 2018.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Raging Bull Casino management will soon jump in with an update on this complaint.

ryder8228 New South Wales
posted on October 29, 2018.

Dear tawni,
Has there been any developments in my matter and if so could you please let me know ....
Thankyou
Luke

posted on October 31, 2018.

Hi Luke--

I sincerely apologize for not getting back to you.

In order to resolve this issue, I'll need to receive your full set of documents as well as your wire details. I've just sent you an email regarding this--once I receive your reply, I'll be able to move forward with this.

Tawni

AskGamblers
posted on November 4, 2018.

Dear @ryder8228,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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