I have a feeling you may have many complaints against this company.
Without going into every detail - but can provide all emails and chat transcripts.
I have a pending withdrawal of $400 which I have had for over 5 weeks.I sent all my Documents for verification the day of my withdrawal and all was accepted. Since then they are constantly denying I have sent documents (either though I proved I have) next they will say all is fine, so give it a few days, I check again and its back to square one. They constantly are being evasive, conflicting info depending on who you speak to, blatant lies, delaying paying for every reason, its like a moving target - you satisfy all there requests and then they decide something else isnt right.
I must of sent my Bank Details 11 times (which again I can prove they have said were accepted the first time via chat logs) and once again to day it was the first thing they asked for. And they just tell me to check back in a couple of week!!!!!
Surely this isn’t acceptable.