I created my account on May 26th and made my first deposit. Right after this my account got frozen. A few hours later I received a 'Request for documents' email to prove my identity.
Okay, no problems yet. I provided pokerstars with a copy of the front and back of my identity card and and utility bill to prove my identity. I expected an email in a reasonable amount of time, but haven't got a reply till today. June 9th I sent my documents again, but no response.