Ag Awards

PokerStars Casino - Account frozen after first deposit and no further update

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Posted on June 25, 2019

I created my account on May 26th and made my first deposit. Right after this my account got frozen. A few hours later I received a 'Request for documents' email to prove my identity.

Okay, no problems yet. I provided pokerstars with a copy of the front and back of my identity card and and utility bill to prove my identity. I expected an email in a reasonable amount of time, but haven't got a reply till today. June 9th I sent my documents again, but no response.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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