PokerStars Casino - Account frozen after first deposit and no further update

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Hello DAANSOETE,

Thank you for reaching out and our sincere apologies for the late reply.

After reviewing your account, we can confirm that your account was reinstated on 26-06-2019 as confirmed by our email.

However it was closed again by our system, as a duplicate account on 29-07-2019. We have now again reinstated your account for you, you can login, play and make transactions again. We apologise for the inconvenience.

Should you have any questions, you can reach us via the Help button on the website.

For now, we wish you a great day and the best of luck at the tables.

Kind regards

PokerStars Support

Dear @daansoete,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.