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Casino Complaints

Sweep Jungle Casino - Refused to send Payout

UNRESOLVED

Complaint Info

Disputed casino

Sweep Jungle Casino

Amount

$ 490

2 weeks ago

I won 490 dollars on sweep jungle. The casino refused to send my payout after making me wait over a week and also demanding that 😭 make additional purchases and that I send additional documents like my bank statements before they would send my money I had won. They then made me wait an additional few days before sending me only $25 and then refused to out the other 465 back onto my account claiming the winnings were won from a promotional balance and not a paid balance.

AskGamblers
2 weeks ago

Dear Sweep Jungle Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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