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PlayOJO Casino - Deposit missing and stuck in email loop with PlayOJO

RESOLVED

Complaint Info

Disputed casino

PlayOJO Casino

Amount

$ 25

Posted on August 28, 2024

Hello,

I made a deposit of 25$ on August 1st 2024 on PlayOJO through Interac e-Transfer. I had made multiple deposits prior to that one with no problems. The deposit went through and I got an Interac confirmation email as usual. However, I did not see the funds in my PlayOJO account. I used their live chat system and they asked for a screenshot of the Interac confirmation email, which I immediately provided. The live support could not help me and escalated my claim of missing deposit.

On August 15th, I received an email asking for proof of the deposit, which is the 8-digit Interac Reference number beginning with CA. As I was out of town, I only called my bank on August 25th to get the Interac reference number, as asked. I then provided the number to the PlayOJO support. They then responded that they cannot locate that number in their system, and ask for a screenshot of the confirmation email, which as I've shown them before, doesn't include the reference number.

My bank has no online support, which is why I had to call them to get the number directly. I've then had multiple back and forth conversation with support ignoring my questions and sending the same premade email over and over. PlayOJO support keeps asking for a screenshot of the reference number, which is not possible because there is no such "screenshot". It has become extremely frustrating, as it seems like I'm talking to a bot.

Am I out of luck for my money? I know it's a small amount but I feel I've been cheated by PlayOJO.

You will find the email correspondence attached.

Thank you

Posted on August 28, 2024

Hi Just to make it clear what happened , you made a deposit which was not ''successful'' from our side because it did not reach our bank and we have no record of it . When this happens the Payment processor used for the transaction needs to file/Issue a refund to you.

Because this particular Processor doesn't have your email address to return your funds, Support have reached out you earlier today to confirm the best email address to which the funds should be returned

Please send them the email address requested and hopefully we can get this sorted out as quickly as possible

Posted on August 29, 2024

Hi we have received the email address that you wish to receive funds.

A return has been filed with the Processor and you should receive an e-transfer in 1-3 business days. If nothing is received after 3 business days please follow up with us again so we can review.

Posted on August 30, 2024

Complaint has been resolved and the money is refunded. Thank you.

AskGamblers
Posted on August 31, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.