Complaint #56 Oshi Casino

Their actions are similar to fraud

By Volodimir O.

8 years ago

Registered, received a welcome bonus. I fulfilled the wagering requirements and requested a withdrawal. After that I was asked to upload the documents, I uploaded. Within two weeks the documents were not verified, the status of all documents was "pending." Then I received an email asking for an additional document - selfi with active chat. I made this selfi and uploaded it to my account. After that, nothing changed, all documents had the status "pending."
I asked John Support Agent 4 in live chat why my documents were not checked, he said that they already have the "viewed" status and immediately I was logged out from my account - the account was disabled. I asked what was the matter - he said the account was closed by the decision of the administration and he will not explain anything else.

I wrote an email to the support team:

"Dear Sir or Madam,

Would you be honored to explain me the reason why you blocked my account?

I have money on my account. Please pay me my money, namely $154 and explain the reason for your actions.
After all, confiscating funds without any reason looks like fraud on your part.

Thanks,
Volodimir"

And got an answer:

"Dear Volodimir,

This was the administration's decision and it can't be appealed.
We are not able to pay you 154 .
Your account was closed and we are not able to reopen it.

Sincerely,
Oshi Casino Support Team"

I believe that it is not right to confiscate the funds without explaining the reasons. Such actions are similar to fraud.

Disputed Casino Oshi Casino

Reason Account closure

Amount $154

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post with confirmation that disputed payment has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Oshi Casino

• Representative

8 years ago

"It is obvious that you will do your best to make this kind of scheme unprofitable for all people and you will delay the payment in any methods, inventing stories about payment systems as in my case."

That's not actually true. The vast majority of customers are paid out instantly. We can do this because we have far better fraud detection systems than ever before. Have a look at some of the feedback online and you'll see players say rapid cash outs are one of our best features.

bashlykinyh

• Ukraine

8 years ago

Hi Nick,
Thanks for paying, I have received US$ 154 to my Skrill Account.

Regarding your previous answer:

It is obvious that you will do your best to make this kind of scheme unprofitable for all people and you will delay the payment in any methods, inventing stories about payment systems as in my case.
After all, everyone knows that the meaning of your existence is when gamblers come to play in your casino and lose all their money.

Interesting expression - 'A well thought out scheme'. My game can not be called a profitable scheme. I played within the rules written by you. I was just lucky to win and fulfill the conditions of wagering. If it were a win-win scheme, I would already be a millionaire and would not post a complaint for US$ 154.

Dear AskGamblers Complaints Team,
Thank you very much for your help!
Without you it would be impossible to return the legitimate winnings to the gamblers.

Oshi Casino

• Representative

8 years ago

The money is in your account, so please cash it out as soon as possible.

Your behaviour is entirely consistent with somebody who is perpetrating a well thought out scheme. Anyway, we have evolved systems to deal with these things and we do our best to make this kind of scheme unprofitable for people like you.

For other people reading... In this case we have paid out because the evidence requirements from AskGamblers dictate that they need screenshots et cetera. As our information comes from the payment provider, they're not giving us the evidence we need. So we have had to pay.

However, over time we've got much better at making correct decisions on bonus abuse. Why? We've invested a lot of in making accurate judgement calls on contentious player issues.

What is this mean for the average player on Oshi? We have instant cash out for the vast majority of players, so when you want your money you get it instantly.

Nick

Oshi Casino Complaint Stats

Resolved 42 / 42

Avg. Amount $3,764

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Oshi Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 27 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Oshi Casino Complaints

See all complaints for this casino

Crypto withdrawal delayed for two days

Dear AskGamblers Team,

I would like to file a complaint regarding a delayed withdrawal at Oshi Casino, which is operated by Dama N.V.

My account has been successfully verified, and I requested a withdrawal to cryptocurrency. According to the information published on AskGamblers, withdrawals at Oshi Casino normally take around 2 hours, and pending time is between 0–2 hours. As this is a crypto withdrawal, I also understand that it should usually be processed very quickly.

However, my withdrawal has now been under review for two days. I have contacted the casino’s support team several times, and they only tell me that the withdrawal is still being reviewed by the relevant department, without providing a clear reason for the delay or a timeframe for completion.

This situation is very worrying, especially since everything on my account is fully verified and I followed all the rules. I kindly request your assistance in resolving this issue and ensuring that my withdrawal is processed as expected.

Thank you for your help.

Resolved

$1,341

Payment delayed over 5 days

Hello, I am trying to withdrawal after i won, I been waiting since 28.10.25. And its still on pending, when i ask support what is happening they are not saying anything and just say I must wait. They also claim that it take 24 hours to the withdrawals to be finished reviewed.

There are 2 withdrawals

1 on 23,510 Nok

2 on 40,000Nok

My account is fully verified and its very disturbing to wait so long when they claim to only take 24 hours

Please askgamblers help me

Resolved

kr63,510

Withholding withdrawal no communication

Dear Team

I’ve experienced ongoing issues with my withdrawal requests and would appreciate some clarity and resolution.

Initially, I was advised through chat to use certain withdrawal methods, which were later canceled on your end. Eventually, I was told to re-submit the request via Mastercard, which worked successfully after a month of back and forth.

On October 18th, I attempted another withdrawal from other winnings after deposits made using Mastercard. It remained pending for a week before being canceled. I was then advised to use a bank transfer method, which was also canceled. I tried the alternative bank method available, and that too was canceled.

When I reached out via chat, I was informed that my account would be closed with no reason given, and the agent had no information regarding the withdrawal issues.

I’m not looking to file a formal complaint at this stage, but I do hope this matter can be resolved amicably and transparently. Could you please explain the reasons behind these cancellations and the account closure notice?

Resolved

€5,000

Delaying regularly withdrawal

I know that in Oshi there is a rule that withdrawals must be made using the same method as the deposit. That’s why I deposited via Skrill and also requested my withdrawal with Skrill. First, I was kept waiting for one day, then my withdrawal was canceled, and they told me use bank transfer instead. It has already been 2 days, and I am still waiting. The support team only replies with copy-paste answers, which is very frustrating.

Their aim is to frustrate you and cancel your withdrawal and loss that win support agent never saying concrete things to you always writing like a chatbot “ queue, workload, wait a bit, “

Stay away this casino.

Resolved

€2,000

48 Hours Pending Time

I’ve never seen a casino that is so slow at handling payouts like that. I’ve been waiting for my money for 2 days now. They claim that they payout withdrawals fast but when you ask the support they say they have no timeframes for withdrawals which his absolutely crazy to me. Also I am verified on the website and this is my first time withdrawing after depositing THOUSANDS on their website. What a lack of respect for their costumers. I’m sick to my stomach.

Resolved

$300

Delaeyd payment

I am withdrawing 900e from this casino. My account is verified and everything else is in order. I have not used any bonuses when making a deposit. I have over 20 years of experience in online casinos. I have never encountered such a delay in withdrawals. Apparently others have had similar experiences with this particular casino. Customer service only says that the withdrawal is in the queue and they are supposedly having technical problems with it. This casino should still be certified by casino askgamblers and have the fastest withdrawals. What can I do about it?

Resolved

€900

Account closed and no explanation

Hi - I have an account at Oshi casino. Fully verified, no bonuses ever. Made over 10 deposits and withdraws no problem.

Suddenly my account is blocked when I try to log in and I get an email saying they have "decided" to close my account!!! No explanation just they have made a decision.

I ask for details but customer support is ghosting / not responding to me. My balance is approx EUR 5000 but I cannot be exact because I cannot get into my account. Screenshots attached.

AskGamblers - please help with this casino, they have a Certificate of Trust but this is not trustworthy :(

Resolved

€5,000

Waiting for Payment 3500 EUR for 5 days

I have been waiting for 5 days now, for this casino to pay out my winnings of 3,500 Euro. I did not use any bonus and my account is fully verified. Chat Support is no help and tells me they are awaiting the Manager's Approval.

I sent a message to my "VIP Manager" who did not bother to answer.

I really wonder all the time, why some casinos treat their players so badly and do this to upset everyone and cause work instead of simply paying out promptly. They take deposits within seconds.

Resolved

€3,500

Still waiting for my Withdrawal of 1800 EUR

23 Dec 16:25 requested a withdraw €1300 and after some hours 500€!

The nightmare began! I tried to solve my issue with live support! I asked them how long i had to wait but no response!

They were just telling me I had to wait!

25 Dec still nothing! I am using my wallet to avoid all this but it seems they don’t want to pay!

You don’t want to pay your customers even when is Christmas!

Resolved

€1,800

Pending withdrawal of 5000 USD

Hello I’m a member in Oshi Casino for maybe more than 3 years, my account is fully verified I’ve done more than 50 deposit and 3 cashout. In the main in Oshi.io they put

-12 min Average Cash Out time. Fast payouts

I’ve done a withdrawal of $4000 and $1000 they asked me to provide a Skrill proof with my details in 15 minutes after I made the withdrawal even though my account is fully verified, I provided what asked from them.

Know I’ve been waiting for 24 hours with no action from oshi.io to release my winnings.

Resolved

$5,000