Registered, received a welcome bonus. I fulfilled the wagering requirements and requested a withdrawal. After that I was asked to upload the documents, I uploaded. Within two weeks the documents were not verified, the status of all documents was "pending." Then I received an email asking for an additional document - selfi with active chat. I made this selfi and uploaded it to my account. After that, nothing changed, all documents had the status "pending."
I asked John Support Agent 4 in live chat why my documents were not checked, he said that they already have the "viewed" status and immediately I was logged out from my account - the account was disabled. I asked what was the matter - he said the account was closed by the decision of the administration and he will not explain anything else.
I wrote an email to the support team:
"Dear Sir or Madam,
Would you be honored to explain me the reason why you blocked my account?
I have money on my account. Please pay me my money, namely $154 and explain the reason for your actions.
After all, confiscating funds without any reason looks like fraud on your part.
And got an answer:
This was the administration's decision and it can't be appealed.
We are not able to pay you 154 .
Your account was closed and we are not able to reopen it.
Oshi Casino Support Team"
I believe that it is not right to confiscate the funds without explaining the reasons. Such actions are similar to fraud.