The casino has been re-vamped and upgraded the platform. During that time, I did not use my account. I could not remember my old account, so I created a new one "jacksonmaybach". I deposited .01 BTC and DECLINED the welcome bonus. I cancelled it. I opened chat support (talked to John) and told them I had duplicate account. They told me - no problem, they just have to close the other account. "mitchellosu@******.com".
So I played - I got my account balance up to .035 BTC and I submitted withdrawal request. I opened chat support again and asked them if everything was in order. They said you are very nice person etc. I was kind. They were kind. They said withdrawal will be processed.
THEN. I received an email to "jacksonmaybach" - Account closed due to duplicate account. My BTC was confiscated. Deposit and winnings.
"We want to inform you that unfortunately, your account has been closed and the winnings confiscated as you violated the rules
of our casino and created more than 1 account."
I did not use bonuses, I was transparent, and I think this is absurd. I would like to at least receive my deposit of .01 BTC returned.