Complaint #1 Multilotto Casino

Won't pay, won't say what I did wrong

By Hussam j.

9 years ago

I opend account at Multilotto and i played and won and withdraw my winings it was about 700 Euros ) that they did not withdraw to me ).
They closed my account and they want not say what the the reason. they just say standard things , they say that i abused the casino , that is not right . they only trying to say anything,
and if they say that i abused the Casino then i have the full right to know how and what is that.
i deposited 100 Euro.
i tried to do everthing but finally ASKgamblers will help me.

Disputed Casino Multilotto Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

1 year ago

AskGamblers Complaints Team has been provided with the enough information and evidence in regards of this complaint to confirm the fact that Multilotto Casino acted in full compliance with their Terms and Conditions. Player played with bonus funds to progress through the games bonus feature, then close and start to play another game, then claiming the final stage from the bonus features from 9 games, when there is no more wagering remaining with that act he breached casino term # IX.4.f, IX.4.g, IX.4.i

f. Winnings from "free spin" or "bonus" rounds features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.

g. The use of bonus funds purely to progress through the bonus stages of games can result in the winnings from the final bonus round(s) voided.

i. Where there is a reasonable suspicion that the account holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Multilotto reserves the right to:
- forfeit the bonus allocated to the account holder and any winnings from that bonus, and/or, revoke, deny, or withdraw a bonus offer from the Account Holder, and/or, block an access to particular products, and/or, exclude the Account Holder from any future promotional offers, and/or, terminate the Account Holder’s account with immediate effect.

And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. Therefore this complaint is being rejected.

AskGamblers

• Support Team

9 years ago

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team have been provided with additional information on behalf of Multilotto Casino management, therefore this complaint has been reopened as per Multilotto Casino request.

AskGamblers

• Support Team

9 years ago

Dear Multilotto Casino,

Thank you for your response regarding this complaint. To resolve this complaint successfully, can you please provide evidence that can backup your statement, also what exact term/terms player breached by his actions. Aforementioned evidence please send directly to the AskGamblers Complaint Team at support@askgamblers.com. Thank you in advance.

Multilotto Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $340

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Multilotto Casino Complaints

See all complaints for this casino

Delay tactics on withdrawal

Hi there. This situation has gone from bad to worse. My problems started when I made 2 deposits of £10. The funds were taken from my bank accounts but my casino balance was not updated. After sending 10 emails to customer services they finally agreed to look once I could prove the funds had debited my bank. I provided this and they took a further 3 days to credit my casino balance. No explanation was offered for how it occurred. Once the funds were in my casino account I played and won a total of £260. I then decided to withdraw the funds to my bank and call it a day. Bear in mind now that my account had been fully verified 2 months before. I can provide email evidence of this. I expected this to be honoured so put a time out on my account for 2 days. The following day which is today I had an email saying my request had been rejected and I needed to send a bank statement. I was withdrawing to the same account ad previously sounds surprised at this request. I have emailed them to explain several times but they fail to answer why my verified account needed to be verified again. I promptly send the bank statement and they quickly replied saying my account is now verified and I may now request a withdrawal. As I have timeout my account for 2 days they're fully aware I'm unable to do this...... they will not answer why I needed to validate again. It's obvious they knew that i was nable to process my transaction myself so it means I can't 're request until tomorrow at 00.00 hours. This means I'll have to wait for Monday until they look at it again. It's an obvious delay tactic and it's totally unacceptable. It is misuse of the responsible gaming facilities. They will not reply to me now or process my transaction themselves. The service is an absolute joke and I feel like they are stealing from me. Please everyone avoid at all costs. I can provide proof of my emails to and from them if anyone would like to see them .
I'm now doubting if they will ever pay out. I am reporting to the gaming commission but don't know how effective this will be.

Resolved

£260