Rolla will not respond

At the end of the year, last year. I won the Rolla vault which was around 215000 sc. They immediately took it all out of my account, and then a few days later they put it back into my account, and I could start redeeming it. Rolla has only allowed me to redeem 10000 sc per day and only on business days. I received an email from them, that on January 26th, I will no longer be eligible to redeem my sc in the state of TN. I've tried asking them to manually redeem the sc to my skrill account, as ill only be able to withdraw 30000 sc by the 26th. That leaves me with over 55,000 sc that I will not be able to redeem. They seem to have no interest in responding to me. I also just got the email yesterday from Rolla that they will be leaving the state of TN, which is understandable, but to only give a 5 days notice, which is ot sufficient in my case, to even allow me to withdraw all my sc, seems criminal. I will attach screenshots on the win and the email they sent me.

I deposited $30 nzd at Rolla casino ( based on great rating and zero complaints!!) on 9/4/2019 and managed to get the amount to $500 with playthrough rate reached.
When I tried to withdraw later that day I was receiving an error, and finally after dealing with customer care learnt on the 10/4/2019 it was due to being unable to withdraw winnings back to my creditcard.
I must say, customer service was prompt and polite, and told me I would have to use an alternative method so I choose bankwire.
I had already uploaded some documents online, awaiting verification and managed to fill in my bank details for a bank wire of $700 nzd this morning 4/11/2019 about 5am.
I had decided to start closing many of my casino accounts and try and get my gambling under control, so I had received some feedback from casino's saying that my accounts had been closed.
Remembering I had recently opened an account with Genesis, I contacted livechat around 10am via their website to see if I could get my account closed.
William here was helpful and efficient and said it was self-exclusion I needed to do in order not to be able to gamble there or at any affiliate sites.
I asked him is "Rolla Casino" an affiliate of yours because I currently have a pending withdrawal. He answered by listing a number of casino's and did not state "Rolla Casino".
So I told him to go ahead with the self exclusion.
Later on a received an email from Genesis Casino saying my exclusion was complete and I actually sent an email of thanks at the efficiency of the process.
However, shortly after I received this email from Rolla:
Klara (Rolla.com), Apr 11, 00:48 CEST

Hi (XXXXX),
Thank you for your reply.
I can see on the account that you have applied a self-exclusion that is set permanently.
Therefore, there seems to be no further need to verify the account.

For any further questions, please do not hesitate to contact us again via chat or email.
I now wish you a good night.
Kind regards,
Klara
Customer Care

#1: I had been wanting to withdraw monies from Rolla since 9/04/2019 but couldn't
#2: I withdrew before any self-exclusion was in place. 11/04/2019 around 5am.
#3: Super- nice ( tricky) William knew I had a pending withdrawal at an "affiliate site" and blatantly deceived me into self-excluding, even though all I really wanted to do is close my account fullstop.
I am no longer able to access my accounts for records or logs, but you will 100% see through my emails and livechats, #3 is just next level shady!!
Kind thanks. Hope something can be sorted