Fortune Wheelz Casino - Account locked after large win

I am writing to formally raise a complaint regarding the recent and unjust closure of my account at Fortune Wheelz Casino, following a significant win. This action has not only caused considerable distress but has also raised serious concerns regarding transparency and fair treatment.

I have been a verified and loyal user of Fortune Wheelz Casino, with a history of smooth transactions and smaller withdrawals processed without issue. At no point during my time using the platform were there any indications of non-compliance or activity that would warrant concern.

However, following a recent large win and subsequent withdrawal request, I was abruptly informed that my account had been closed due to an unspecified “security” issue. Despite my efforts to seek clarification, I have not been provided with any detailed explanation, supporting evidence, or timeline for resolution. Furthermore, the funds from my recent win remain withheld.

I must emphasize that my account was fully verified prior to this event, and I complied with all terms and conditions of the platform. The lack of transparency and communication surrounding this decision is highly concerning and appears arbitrary, particularly when no such issues arose with previous, smaller transactions.

I respectfully request the following:

A detailed and specific explanation of the alleged “security” issue.

Immediate reinstatement of my account or, at minimum, a clear resolution process and timeline.

The release of any legitimately won and owed funds.I trust that Fortune Wheelz Casino values its users and its reputation and will take swift action to rectify this situation. They only paid me half of my winnings, still owes $2004.00.