Zula Casino - Jackpot won denied redemption and closed account

I also have proof of every single transaction ever made with them. My email is linked to Zula. Therefore any purchase with them comes with an automated email of purchase. Regardless of what card was used. I can prove every single purchase from when I opened the account.

This is how they decided to lock my house. We regret to inform you that our Risk Management Department has encountered challenges in sufficiently validating the ownership of the credit card associated with your account. As part of the account creation process with Zula Casino, you explicitly consented to abide by our terms and conditions, accessible via the following link: https:­//w­ww.z­ul­aca­sin­o.c­om/­ter­ms-­and­-co­ndi­tions

Kindly refer to the following specific sections within our Terms and Conditions:

3.3 The name associated with your Account must match your legal name and identity. The name associated with your Account must also match the name on any credit card or form of payment used to deposit money into your Account.

7.1 At any time, we reserve the right to (i) suspend or close your Account indefinitely or (ii) withhold all or part of the balance or recover from your Account or your bank account any Prizes, jackpots, Gold Coins or Sweeps Coins, if you have breached or we believe you have breached any provision of this Agreement (including the Rules Regarding Zula Casino), or if we believe you have engaged, attempted to engage, in any of the Prohibited Activities outlined in Section 8 of this Agreement.

5.3 The payment method that you choose to use to purchase any Gold Coins must be registered under the same first and last name used during registration of your Account.

In adherence to our policies, we are obligated to ensure the accuracy of account information, and unfortunately, we have been unable to validate the ownership of the credit card you provided.

Our Risk Management Department has locked your account. Furthermore, any pending redeems associated with your account have been voided.

We want to emphasize that our Risk Management Department's decision is made after careful consideration and is final.

Dear Zula Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.