Mega Frenzy Casino - Banking trouble and no live chat as advertised

Dear Mega Frenzy Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mega Frenzy Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there,

We would like to address the concerns raised regarding live chat availability and the customer’s redeem issue.

Firstly, we apologise for any inconvenience caused by the absence of live chat support, despite it being advertised as available 24/7. While our email support has been operating 24/7 without interruption, we acknowledge that live chat has not yet been launched. We are pleased to confirm that live chat will be available very soon, and we will notify both AskGamblers and our customers immediately upon launch.

Regarding the redeem matter, once the customer contacted us directly, we investigated and addressed the issue several weeks ago. The customer successfully redeemed the full amount requested. We sincerely apologise for the time it has taken to formally update AskGamblers on this case. We recognise the importance of timely communication and will make every effort to manage and respond to such matters in real-time going forward.

Kind regards,
Mega Frenzy Casino Team

Dear @justthefacts_db,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sorry for the delay. Mega Frenzy processed the redemption after resubmitting. All is good. Thanks for your help!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.