Mega Frenzy Casino - Redemption not honored or missing

Dear @Mateo8950,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

At least $8,000.00

I’ve attached a few the confirmation emails

Ive attached the latest email I received

Dear Mega Frenzy Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mega Frenzy Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Megafrenzy has credited back my account but need to add new bank account and repeat process

Hi there,

We appreciate the opportunity to address the recent matter concerning the customer whose redeems, despite initially being processed as “successfully processed” and sent to the customer’s bank account, were subsequently returned.

Following an in-depth review, we have now received official confirmation that all of the redeems in question were indeed returned. We have therefore taken immediate steps to credit the full amounts back to the customer’s account balance.
In addition, as a gesture of goodwill and in recognition of the extended time required to confirm and resolve this matter, we will also be applying a bonus to the customer’s balance.

We remain committed to maintaining the highest standards of service and ensuring that our customers’ transactions are handled with efficiency and transparency.

Kind regards,
Mega Frenzy Casino Team

I just got my first deposit today thank you megafrenzy team for making things right and also thank you askgamblers team for all the help very much appreciated 🙏

This complaint can be marked as resolved

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.