I requested a redemption for $3,171.90 from CrownCoins Casino earlier this week. The request was later rejected, and my entire SC balance was removed. When I asked support what happened, they said it was due to a “Coinback correction” after a system review.
The thing is, my Coinback history has never added up to anything close to that. I’ve only ever gotten a few SC total, usually less than $5, and my most recent Coinback entry literally shows $0.00 SC.
I’ve asked multiple agents for a breakdown of what they’re referring to, but I keep getting the same copy-and-paste replies about “fairness” and “routine checks.” Nobody has shown any actual numbers or data.
I’m not trying to start drama — I just want transparency. If they really removed over $3,000 from my account, there should be a clear record explaining why.
Ticket #41841161, if anyone from CrownCoins support sees this.
