I have won a large mount of money with jackpota. Slightly over 5100. They want me to verify my payment. It’s an Apple Card it has a digital number of 4024. It does not have a physical number at all. I have sent them my transaction with Apple showing the 4 digits. I have sent them a chat message with Apple saying that it does not have a physical number. I have told them even with my Apple statement it will not have the numbers that they want. I have chatted with several people Dorival Neto, Valeria Lukova and emails with Patricia and Agnes. They all are say the same thing even with the documents I have sent.
They have absolutely no problem taking a payment from Apple but when it comes to verification and redeeming it is horrible.
Sara Torbert
Complaint Info
AskGamblers
Dear Jackpota Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Finally received my redemption after a very long and tedious week of emails and text.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Jackpota Casino Complaints
- 3 of 11 resolved
- 3 days avg response
- 4 days avg complaint life
- 6,134 USD avg amount
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Unresolved
Jackpota Casino - Locked account and unpaid USD 4611 USD redemption
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Jackpota Casino - Locked account and unpaid USD 4611 USD redemption
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Hi, Long story but I’ll try to keep it short. I was playing Jackpota for a little bit and the redemptions were fast. Did my debit card verification ...
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I won the community sweep major jackpot on 1/7 for $7800 I was approved through the verification process. Once I put my redemptions in they locked my ...
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