Three weeks ago was my first time playing at yay Casino which was on September 5. I won $100 and tried to redeem it at first. I had to be verified which I understood that and I gave them all the information gave them my drivers license and passed all of that have the email to prove it. Then they asked for proof of residency which I submitted by giving them a bill that they asked for and they acknowledged it and told me that I had passed that well they still didn’t pay me days went by. They still didn’t pay me. I reached out to them and they kept responding with the same Monotonous email stating that they needed me to send in proof of residency which I did send it over and over and over even though they kept acknowledging that they had it and I successfully passed this they still wouldn’t pay me. I keep getting angrier and I keep sending emails and they just respond with. We know you’re eager to be paid. We’re sorry for the inconvenience. Will let you know if we need anything more. This has been three weeks. They have no intentions of paying me. I know they don’t and it’s pathetic that they’re that broke. They can’t pay $100.
Complaint Info
Dear Yay Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Yay Casino Complaints
- 1 of 3 Resolved
- 2 days Avg. Response Time
- 6 days Avg. Complaint Duration
- 3,368 USD Avg. Amount
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Unresolved
Yay Casino - Verification pending since February 9th
$5
Unresolved
Yay Casino - Verification pending since February 9th
I have been unable to complete verification since February 9th because the system keeps rejecting my documents I need this issue resolved so my ...
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Resolved
Yay Casino - Verification process going on for far too long
$10,000
Resolved
Yay Casino - Verification process going on for far too long
I thought that my account had been verified with Yay Casino until I went and tried to redeem, and then it popped up "Verify Account". The verification ...
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