JackpotRabbit Casino

Refusal to pay winnings

By Maverick08

8 months ago

I purchased a coin package with this casino. I won $1400 and went to verify. I’ve very recently moved but provided my ID, taking photos and following the process. It continued to deny and then locked my account for transactions. I then spoke to customer service support who said they’d look into it and came back to tell my account was locked and they could not elaborate further, nor tell me the reason. My coin package was refunded, however this is terrible business practice. I want the money I earned.

Disputed Casino JackpotRabbit Casino

Reason Declined payment

Amount $1400

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

8 months ago

Dear JackpotRabbit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

JackpotRabbit Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,400

Avg. Complaint Duration 4 days

Avg. Response Time 2 days