My redemption with Zula Casino for $100.19 dollars has been approved and said “paid” on the website for over the 7 business days, which is over the maximum amount of time they say (3-5 business days) it takes before transaction will be credited to my bank account that has already been approved. My transaction ID # is 122422394-1 for the redemption. My Zula player ID is 122422394. I have tried contacting Zula Casino regarding this matter, but they always send back the same automated message saying that I need to wait 3-5 business days and we are currently on the 8th.
Complaint Info
Zula Casino Complaints
- 3 of 17 resolved
- 2 days avg response
- 4 days avg complaint life
- 5,947 USD avg amount
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Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
$1,000
Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
I deposited 1000 dollars into my Zula account because of a promo offering a free 1000 on top. After playing for a few hours, my account was locked out ...
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Unresolved
Zula Casino - Verification going on for a long time
Unresolved
Zula Casino - Verification going on for a long time
On Sept. 16, 2025, my verification request to Zula Casino was denied. I reached out to support for help and to inquire why I was denied. The first ...
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Unresolved
Zula Casino - Zula redemption nonpayment
$5,500
Unresolved
Zula Casino - Zula redemption nonpayment
I made two separate redemptions from Zula casino that were both approved and marked as paid on September 12. One for $2500 and one for $3000. It is ...
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Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
$600
Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out ...
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