Hello,
I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a period of about two weeks, I successfully withdrew over $50,000 without any problems.
After approximately two and a half weeks, however, my account was suddenly locked by the casino. The reason given was that I am a resident of New York, which they list as a restricted state.
When I first registered, I used my Florida residence, where I also live. Only after my first major win, during verification, do I provide my New York driver’s license. I hold dual residency in both Florida and New York, and at the time of registration, I was physically in Florida. The casino accepted my registration, deposits, and multiple withdrawals after full verification of my documents.
Additionally, when the casino questioned my residency, they requested proof of Florida residence. I provided an electricity bill in my name registered to my Florida address, as well as my house lease agreement in Florida. It has now been over two weeks since I submitted these documents, and I have received no further response from the casino.
Blocking my account only after I won a significant amount feels unfair and inconsistent with fair gaming principles. i have complied with all verification requirements, and the casino had every opportunity to review my residency status before allowing me to play and withdraw.
I kindly request that AskGamblers review my case and help ensure that the casino honors my legitimate winnings and pending balance.
Thank you for your assistance.
