Dear AskGamblers Complaints Team,
I am submitting this complaint regarding a withdrawal issue I’ve been facing with Legendz Casino, which has yet to be resolved despite multiple attempts to contact their support team.
I initially purchased Sweeps Coins through an Apple Cash Card, which functions as a prepaid card and does not allow incoming deposits. When I attempted to withdraw my winnings, I first tried my Sofi debit card, which was declined. I then attempted to withdraw to my bank account, which was also rejected.
I contacted Legendz Casino support and was instructed to email their Guest Services team with:
The card number used to make the original purchase (Apple Cash)
Front and back photos of a new debit card I wanted to use for the withdrawal
I did exactly as requested. However, instead of receiving proper assistance, I received three identical, non-responsive replies that failed to acknowledge or address the issue. Additionally, I have tried using their live chat support on multiple occasions, only to be disconnected or ignored shortly after being connected.
At this point, I believe I have made a good-faith effort to resolve the matter directly with the casino. Unfortunately, their lack of responsiveness and transparency has left me with no choice but to escalate this issue to AskGamblers for investigation.
I am requesting your assistance in helping me recover my rightful withdrawal. All necessary documentation has been provided to Legendz Casino, and I am happy to submit those details again here if needed.
Thank you for your time and support in resolving this matter.
Sincerely,
< full name removed >
