Mega Frenzy Casino - Help me with getting redemption please

Dear Mega Frenzy Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mega Frenzy Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there,

We would like to provide clarification on the matter raised regarding this customer’s redeem experience.

Initially, there was some confusion relating to our 24-hour rule, which resulted in the cancellation of an incorrect redeem amount. This amount was subsequently returned to the customer’s account. We have reviewed this internally and can assure you that measures have been implemented to ensure this does not occur again.

Following this, the customer enjoyed a successful run of play, resulting in additional winnings. While this is of course good news, they were unfortunately unable to redeem their funds due to an external factor beyond our control. Specifically, whether the customer’s bank is a current and approved partner of our ACH bank transfer provider. In this instance, the customer’s bank was not on the approved list at the time we attempted to send the funds.

When this occurs, the customer must provide details for an alternative bank account that is on the current approved list. This process is clearly communicated to the customer and may require them to supply existing due diligence documentation to ensure that funds are being transferred securely to the correct account and rightful customer. Good news is that the customer successfully received their redeem in full.

We remain committed to providing a smooth and transparent redeem process and will continue to assist this customer in completing their transaction as soon as the necessary banking details are provided.

Kind regards,
Mega Frenzy Casino Team

Dear @Blitzburgh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

They paid me. But I will say I don’t know what there talking about my bank not being on the approved list. Because my first redemption of 100 bucks was sent instantly. I guarantee once I won a lot of money. They was delaying because they was hoping ide lose it.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.