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NetBet Casino - Technical support does not respond to withdrawal inquiries or any inquiries

REJECTED
Complaint Info
Disputed casino NetBet Casino
Reason Delayed payment
Posted on December 16, 2020

I am unable to withdraw funds to either my credit card, bank or other tools such as viva wallet. I keep getting the same error about entering an invalid code. The chat is always disabled, however for a brief moment it was enabled and I was told to submit scans of my credit card for verification, which I did. Its been 5 days and I haven't received a response. I would also like to know why my other withdrawal options (viva wallet, bank) are being declined as well, but the chat is constantly disabled so I can't find out. My withdrawal amount is huge and I really want my money but I almost feel that no one will ever respond to my reques­ts/­ver­ifi­cations and thus I will never get my money. Please let me know what to do in order to withdraw money to my credit card, viva wallet or bank account. Please verify the credit card scans I sent you and let me know as soon as possible what I need to do in order to withdraw my funds.

AskGamblers
Posted on December 16, 2020

Dear @driver8,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 18, 2020

Hello Mr. Dimitrokalis,

Thank you for reaching out to us and I want to apologize for the delay in receiving answers from our customer support team.

We are currently facing a large number of requests which we are handling with the utmost importance and so it happened with your request.

You have been contacted by our customer support team and the situations presented by you, have been explained in detail.

Regarding withdrawals, at the moment you don't have any funds to withdraw, nor do you have any pending withdrawals, but I wish you good luck in winning and registering one soon.

Thank you,
Marcel

AskGamblers
Posted on December 18, 2020

Dear @driver8,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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