MrPunter Casino - Closed account and confiscated all my winning

Still no response via email or any other communication.

Dear MrPunter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Nothing at all still awaiting response. I have given time frame hopefully they do withdrawal.

Dear all,

This complaint has been reopened as per MrPunter Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Jassi888,

We would like to inform you that your account on our website was closed in accordance with the following article from our Terms and Conditions:

4.1 By opening an account on our Website and by using our Website you warrant that:
- The credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.
- The winnings from your account were confiscated in accordance with the following article from our Terms and Conditions:

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

Kind Regards,
MrPunter Casino Team

Dear MrPunter Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The debit card used on your platform belongs to me and is linked to a joint account for which I am an authorized holder. I have already provided clear documentation, including a bank statement, to verify this. There should be no confusion — all terms and conditions on my end have been fully satisfied.

You have previously processed withdrawals without issue, yet now you are refusing to release my legitimate winnings without providing any valid justification. This sudden change in stance is unacceptable. No breach has occurred on my part, and it appears that the issue — and potential misconduct — is coming from your side.

Your refusal to honor the payout, despite all necessary documentation being provided, raises serious concerns. I expect this matter to be resolved promptly and my winnings to be released without further delay.

Subject: Final Notice – Immediate Payment of £53,500 Required

Dear MrPunter Team,

I am writing to formally demand immediate settlement of the outstanding balance of £53,500, which remains unpaid despite repeated efforts to resolve this matter amicably. All required documentation has been submitted accurately and in full.

Given your company’s reported annual revenue exceeding £5 million, the continued failure to address this relatively modest obligation is both concerning and unacceptable. This issue has been raised on multiple occasions, and I have exercised considerable patience in seeking a resolution.

Unless full payment is received by 5:00 PM on Thursday, 1st May 2025, I will be left with no option but to initiate legal proceedings without further notice. From that point forward, all correspondence regarding this matter will be handled exclusively by my legal representatives.

This is a final opportunity to resolve the matter professionally and avoid unnecessary legal and financial consequences.

I trust you will treat this with the urgency and seriousness it requires.

Dear Jassi888,

We would like to inform you that we are looking into your report.
We would kindly request that you remain patient as we endeavour to complete the verification as soon as possible.
Thank you in advance.

Kind Regards,
MrPunter Casino Team

Dear Jassi888,

We would like to kindly apologize for the delay.
We would like to inform you that the verification of your report will be completed as a matter of urgency.
Thank you for your cooperation.

Kind Regards,
MrPunter Casino Team

The overall process has been unacceptably slow, particularly in contrast to how quickly deposits are accepted. Verification should have been completed well in advance, and this delay is now expected to add an additional three days to the timeline.

Dear MrPunter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

I have just been informed via your live chat that no verification is currently being conducted. This is extremely concerning, especially given the fact that I previously provided a clear deadline. Instead of action, I have repeatedly been asked to be patient.

I have given your company the benefit of the doubt, but at this point, I will be handing the matter over to my legal team. It is clear that you are not taking this issue seriously.

You are already in possession of a bank statement clearly showing that the card used belongs to my joint account and that the account is in my name. There is no excuse for the continued delay.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that MrPunter Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers,

We would kindly request to check the information provided via email.
Thank you for your cooperation.

Kind Regards,
MrPunter Casino Team

Dear MrPunter Casino,

Please note that we have asked for additional info on Friday, May 9th, as reply to your email, but no response has been received.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear AskGamblers Team,

I am writing to follow up on the issue concerning MrPunter. Has their management responded to you via email?

To date, the outstanding balance of £53,500 has not been paid. Despite this, MrPunter continued to accept multiple deposits from both of my cards. Furthermore, after conducting additional research, I discovered that players from the UK are not permitted to use their platform. This raises serious concerns, as it contradicts their actions and calls into question the legitimacy of their operations.

I would appreciate a prompt update regarding any communication from their side and the steps being taken to resolve this matter.

Dear AskGamblers,

We would kindly request to check the evidence provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you for your cooperation.

Kind Regards,
MrPunter Casino Team

Dear AskGamblers Team,

I hope this message finds you well. I am writing to kindly request an update regarding the status of my unpaid winnings. I have ensured full compliance with all applicable terms and conditions and would appreciate any information you can provide on the progress of this matter.

I look forward to hearing from you soon.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the MrPunter Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers,

We would kindly request to check the information provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you for your cooperation.

Kind Regards,
MrPunter Casino Team

Dear MrPunter Casino,

Please note that we have replied and are still awaiting for the needed info.

Thanks in advance for your cooperation.

Dear AskGamblers,

We would kindly request to check the reply provided.

If you have any additional questions don't hesitate to contact us.

Thank you for your cooperation.

Kind Regards,
MrPunter Casino Team

Dear MrPunter Casino,

Please be informed that no reply from your side came to our address. As explained, on Wednesday we replied to your email, ticket.no 233538, to which reply has not come.

Please, do reply within the same ticket, not some other.

Thanks in advance for your cooperation.