Mr Bit Casino - Responsible Gambling Failure so I lost my money

Dear COLDSTORM,

Thank you for contacting us. The questions that the support service asked you are only clarifying, and the regulations require our Company to make sure of your intentions. Thank you for understanding

At the moment, your request is fully satisfied. Your account is blocked without the possibility of recovery. You can check it. Also, please write back in this complaint for confirmation

Dear @coldstorm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you for your response. While I appreciate that my account has been blocked, I would like to reiterate that my initial request to have it closed was made in March, and the lack of action on the casino's part has resulted in a loss of $449.11 (Screenshots as proof are all uploaded)

I am disappointed that this issue was not resolved earlier and feel that it has caused unnecessary stress and financial burden. Therefore, I respectfully request that the casino provide compensation for the loss incurred due to the delay in closing my account which amounts to around $449. I would like to clarify that my request for compensation is only for the loss I incurred during the period when my account should have been closed as per my request. I am not seeking any additional compensation beyond this.

I hope that the casino will take responsibility for its actions and take the necessary steps to ensure that similar situations do not occur in the future. I appreciate your attention to this matter and look forward to a prompt resolution.

Dear COLDSTORM,

Thank you for your feedback. We need more time to check all the necessary information. We will get back to you with a reply as soon as possible. Thank you for understanding

Thank you for your attention to this matter, and I eagerly await your prompt resolution.

Dear COLDSTORM and ASKGAMBLERS Team,

We have analyzed all your appeals for the blocking account in 2023:
02/06/2023 - player's request for account blocking
03/01/2023 - the player didn't respond to messages and calls
03/10/2023 - the account was blocked for seven days
04/11/2023 - request for a bonus by the player (the account was unblocked)
05/01/2023 - request for blocking account by the player (blocked for seven days)
05/02/2023 - unlocked by player request
05/05/2023 - blocked by request by the player forever

As you can see, all your requests were satisfied after communicating with you. According to the Company's regulations, our managers are required to confirm the intention to block directly with you

At the first stage, there is always a temporary blocking with the possibility of recovery - it's worth saying that you used it more than once (after unlocking at your request, you also received bonuses and made financial transactions on your account)

In May 2023, correspondence was made with you about the blocking account, which you need to confirm (so that our managers have the right to block the account). However, after your complete consent, your account was permanently blocked

At the same time, the Company is not responsible for your financial transactions on your account while your account was not blocked (or rather, it was unblocked at your request)

At this stage, your account was blocked without the possibility of recovery

Dear Mr Bit Casino,

Please explain based on what responsible gaming policy your acted upon and why you actually failed to honor clear player's request for account definite closure due to the negative effect it had on his financial health, which should have made you aware of the gambling issues, mentioned not once but 3 times, on March 7th, 8t, 9th https:­//p­rnt.sc­/bf­6xl­r_3dYZY

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thank you @Askgamblers for rightfully pointing out the screenshot. I had exactly the same screenshot in mind that you provided as evidence of my explicit requests for account closure on March 7th, 8th, and 9th.

I am also attaching the remaining part of the email and would request Mrbit Casino to read it in its entirety.
You will see how Mrbit Casino has comprehended this query and failed to honor an explicit request for account closure, despite the negative impact it had on my financial health.

Instead of promptly implementing these measures upon my initial request, multiple rounds of questions and interactions were initiated, potentially leading to confusion or discouraging me from closing my account and yet it was not closed. Is this how you confirm a player's intentions of account closure in the name of the Responsible gaming policy?

I would like to emphasize that due to Mr Bit's failure to honor my account closure request, I found myself in a vulnerable position. As a result, I ended up depositing additional funds and continued to engage in gambling activities on their platform. This decision was made under circumstances where I should have been provided the necessary support and protection through the closure of my account. When I followed up on May 1st, 2023, to ensure the closure of my account and prevent future gambling, I was informed of the casino's condition-by-steps policy of 7, 14, 30 days, and forever and when I registered a complaint on Askgamblers.com my account was finally blocked permanently with no "CONDITIONS" whatsoever. (I have attached all the screenshots in my first post to support these claims)


@MrBit Casino, In conclusion, I would like to reiterate that overall, I have had positive experiences with this casino, and I believe it has the potential to be a great platform. However, it is crucial for you guys to address and improve your responsible gaming policy to ensure the well-being of your players.
Let's close this amicably, I kindly request that you provide me with the compensation as requested earlier and close this case. This compensation would not only serve to rectify the harm caused but also demonstrate your commitment to responsible gaming and customer satisfaction.
I eagerly await your resolution on this.

Dear COLDSTORM,

Since your account has already been blocked, in order to return your funds, we need to temporarily unblock your account. After that the funds will be credited to your account. Then you will need to withdraw these funds. As soon as you give your consent to this, we will immediately do it. You just need to withdraw. Then we will block your account forever. Please let me know if it's OK for you

I am agreeable to this arrangement. I understand that in order to initiate the withdrawal process and retrieve the funds, my account needs to be temporarily unblocked. Once the funds have been credited to my account, I will proceed with the withdrawal immediately. Once the funds are received, I shall update here and this complaint can be marked as resolved.

Dear COLDSTORM,

You have been credited with the amount of $449. You will be able to pick it up through the "Promo" section. Please let me know as soon as you withdraw and receive funds so that we can block your account immediately. Thank you for your cooperation

Dear Mr Bit Casino,
Thank you for the update. I appreciate your prompt action in crediting the amount of $449 to my Casino balance. I have followed your instructions and placed a withdrawal request. Once I get the funds credited to my bank account I shall update here accordingly and you may proceed with the permanent account block, as previously discussed.

I am writing to inform you that I have successfully received the funds in the amount of $449. Thank you @AskGamblers.com for this platform and all the assistance and @MrBit Casino for your understanding and prompt closure of this case.
I consider this issue to be successfully resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.