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Mr.Bet Casino - Delayed payment of €8,000

RESOLVED
Complaint Info
Disputed casino Mr.Bet Casino
Reason Delayed payment
Amount € 8000
Posted on February 18, 2021

I deposited 1960.79 kr with a 15% bonus on the 06.02 and played trough the bonus and filed for a withdraw the same evening for about 3500€. Only 1500 € where approved. I asked support why the rest wasn't approved but they couldn't give me an answer and said I need to wait for an answer from the appropriate department. I played a little more and won again so now am waiting for a 8000€ payout . Its been 10 days since my first withdrawal attempt.

Posted on February 22, 2021

Hello MESSIAS219,

Thank you for your appeal.
We would like to inform you that according to our Terms and Conditions, we have weekly and monthly limits for withdrawals. The maximum withdrawal amount is 5000 EUR per week and 15000 EUR per month. The time is counting from the moment your withdrawal request was processed.
We've processed your withdrawal requests from 06.02 with a slight delay (on 09.02) and not for the requested amount as we had some processing issues. We are sorry that you had to face such inconveniences. We have fixed it and now everything works fine. On 16.02 we have sent you the next payment in the amount of 50000 NOK (4649 EUR approx). We were not able to confirm other requests on the same day due to the weekly limit. However, they will be processed shortly and you will get your withdrawals. The next payout is scheduled for February 23rd.
In case of any additional questions, we will be glad to assist.

Best Regards,
Mr.Bet Team.

AskGamblers
Posted on February 26, 2021

Dear @Messias219,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on April 22, 2021

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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