On 27th of september 2018 I received a happy birthday email from mr.bet, saying I received 100e bonus money for my birthday. Instead of the said 35x wagering there was 105x wagering, which I asked the support to fix but nothing was done in 3 weeks so I wagered the bonus 105 times. I managed to hit my biggest win ever and tried to cash out 4800 euros (later 4500e because I played 300e away).
After that they asked for my documents again and they were under verification for multiple weeks. Finally, on 13.11. I received an email just saying that my winnings have been voided because they gave me the bonus by mistake.
All of this seems very fishy to me and I would like to know if there is anything to be done about this.