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Mason Slots Casino - 100USD deposit Discarded

RESOLVED
Complaint Info
Disputed casino Mason Slots Casino
Reason Amount not credited
Amount € 100
Duyqqqq Vietnam
Posted on January 29, 2021

I deposited 100 euros via Neteller, money came out of my account, then I contacted chat support and they asked me to take a photo of my deposit, I have made and kept asking them for 3 days but still got no response. And so far I haven't received any information other than waiting.
They didn't want to solve my problem, I sent them the proof of deposit, the check was easy because the transaction code was in, but they did nothing.

Posted on January 29, 2021

Dear DUYQQQQ and AskGamblers team,

We would like to inform you that the problem with deposit was successfully solved and the funds (100 USD) were credited to the player’s account.

As soon as provided DUYQQQQ provided confirmation that the funds were debited from his Neteller account, we immediately transferred this request for a solution. The payment system was also involved, which is considered to be a third party. For this reason, waiting for a response took a bit more time. To our deep regret, we cannot have an influence on the speed of consideration of such issues.

When we received an update that the funds were credited, we immediately informed the player via email.

DUYQQQQ, are very sorry that you have faced with the obstacle while making a deposit.

Our team is very grateful for your patience and sincerely believes that you accept our apologies.
Please, let us know if there is anything else we can help you with.

AskGamblers
Posted on January 29, 2021

Dear @Duyqqqq,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Duyqqqq Vietnam
Posted on January 29, 2021

Problem solved, thanks Askgamblers & team.

AskGamblers
Posted on January 29, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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