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Lucky Bird Casino - Withdrawal to Australia impossible

REJECTED
Complaint Info
Disputed casino Lucky Bird Casino
Reason Delayed payment
Amount $ 3000
kmeisha29 Queensland Message
Posted on June 11, 2020

I have a $3000 withdrawal that has been rejected 3 times. The only method for withdrawal they offer Australians is VISA. They keep telling me my provider is rejecting the payment and that I have to use another card. I did this. It too was rejected. These banks were St George and ING. I was told to make another request. After several attempts they have told me the VISA card I used to deposit money will not accept my withdrawal.

I am at a dead time end because no-one responds to my emails. I have had no clarity or support in how they are going to pay my money since their only option is not working.

Live chat operators tell me to try a different card. This would require me opening an account with a different bank and no doubt rejected again. No-one is offering a solution to pay me my winnings. They cannot even tell me which VISA in Australia support card withdrawal.

I have no issue with other casinos making withdrawals using bank wire or card method. It is becoming increasingly impossible to resolve this matter. It has been a week. After requesting a phone number to call someone well over 8 times i was given a number that no-one even answers.

Please help!

AskGamblers
Posted on September 30, 2020

Dear kmeisha29,

AskGamblers Complaint Team would kindly ask you to provide your casino credentials privately by sending to suppor­[email protected]­skg­amb­ler­s.com, so Lucky Bird Casino could investigate your dispute.

In a case you fail to provide requested info in timely manner, AskGamblers Complaint Team will have no other choice but to reject this complaint.

AskGamblers
Posted on October 3, 2020

Dear kmeisha29,

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the complaint's process in a timely manner. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

Following the submitter’s failure to provide adequate information in a timely manner, the AskGamblers Complaint Team decided to reject the case.

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