After dialogue with you on e-mail, I have sent the attachments/proofs there instead, because of sensitive information.
Here you have a detailed description of the case as agreed on e-mail dialogue with AskGamblers:
When I stopped playing thursday night on Spinland (16/11-2017) I had 650.000,- NOK (After a withdrawal of 50.000,- NOK) on my account. A huge amount that I wanted to secure. Spinland refused me to take out more than 80.000 NOK a week without any reason. I therefore had to wait for weeks to get the withdrawal done. Therefore I asked them to pause my account for 6 weeks while they paid out my withdrawal each week. They said it was not possible to stop it for 6 weeks, even tho it says so on there pages: (https://www.spinland.com/index.php?page=playerprotection)
They recommended me to have my account open, and I thought that then I could at least have full control of the withdrawal myself, so I agreed.
To secure my winning, and guarantee that I didnt lost it, I therefore set up a loss limit of 1.000,- NOK/month just to make sure.
But the loss limit never worked. The next days I lost a huge amount of the winnings, around 360-370.000 NOK. On sunday/monday 20-21, I even put up a time session limit on 30 minutes that promised an automatically log out and full stop after 30 minutes. It never logged out.
Long story short: I tried desperately to secure my winnings so I didn`t play anything of it, and I did absolutely everything in my power to stop myself from loose my winnings. I asked them to pause my account, raise the weekly withdrawal limit, and I put up deposit limits, time limits and loss limits. NOTHING worked.
The rules of responsibe gaming was completely broken.
I therefore ask for a full refund from Spinland of my losses after 16/11-2017 of 370.000,- NOK (The rest I got cashed out).
Let me know if you have any questions what so ever, or if there is anything I can do to make you solve this case faster.
You have gotten everything documented on e-mail as we agreed today.
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