After playing and losing more than I wanted on February 22, I sent an email to the casino requesting a deposit limit to help regulate my gambling. The email was sent just after midnight, see attachment. I sent the email as the chat support was not available.
I did not receive a response until 38 hours later, on February 24 at 14:20. As shown in the attachment, they did not meet my request but thanked me for sending it and inquired about the reason behind it.
The limit is still not set, and the lack of action from the casino has led to me losing an additional 2200 NOK. The failure to act also puts me at further risk of losing more. This is the second time this has happened to me with a casino operated by Hollycorn NV, and I hope that this complaint will lead to a quicker response to responsible gambling-related issues in the feature. I also request a review for a refund, as this money would have been saved if the casino had acted on my request after 38 hours instead of just asking questions about it.
Complaint Info
Dear mixedbrothers,
Thank you for reaching out and sharing your concerns with us. We appreciate you bringing this matter to our attention, and we understand the importance of addressing such requests in a timely manner.
Our team will be reaching out to you directly to discuss this further and explore the best way to resolve the situation. Please rest assured that we are here to assist you.
I can now confirm that the money has been refunded and paid to my bank account. I would like to thank Jet4bet for their understanding and for prioritizing my case for quick processing. I feel confident in continuing my membership. Thanks also to the askgamblers team.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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