Insufficient follow up of deposit limit

On 19 October 2026 at 11:47 CET I requested a withdrawal of 4,000 NOK. Around 28 hours later the casino reversed it back to my balance, citing a technical issue with one of their payment providers. I did not ask for this reversal.

I placed a new withdrawal request for the same amount immediately after. It is still pending, and it has now been more than 50 hours since my original request.

On 21 October I contacted both my VIP manager and live support. Both told me the withdrawal would be processed as quickly as possible. Since then nothing has happened, and every follow-up gets the same reply asking me to wait. I have not been given a status, a reason for the delay, or an expected payout date.

My account is fully verified and I have not been asked for any further documents.

I have never had a withdrawal take this long at Jet4Bet before. Having a withdrawal reversed on the casino's side and then left pending with no timeline makes me concerned that I am being encouraged to cancel it.

I am asking for:

1. The withdrawal to be processed and paid out without further delay.

2. A clear explanation of the current status and the payment provider issue.

3. Confirmation of an exact payout date.

I have screenshots of the original request, the reversal, the new request, and my chats with support and the VIP manager, and I can provide them on request.

Now they are also ignoring me. The vip team is not responding.

I am submitting this complaint regarding the ongoing delay of my withdrawal by Jet4Bet Casino and what I believe to be a disproportionate and repetitive verification process.

Although I understand and respect standard KYC/AML requirements, my withdrawal has been repeatedly cancelled pending additional verification. Each time I comply fully, further documentation is requested afterwards, significantly extending the process.

To date, I have provided in the exact format requested :

Government-issued ID

Selfie with my ID

Proof of address (bill)

Credit card transaction history

Bank confirmation proof of my deposit

Six months of payslips (current and former employer)

Bank transaction history for the relevant accounts (including a closed account)

Completed source-of-income questionnaire

Employment and income confirmation

Explanations regarding account transfers and attached my line of credit statement

I have fully cooperated at every stage and have never been informed of any breach of terms. However, my withdrawal remains restricted.

While I understand the importance of compliance procedures, verification requirements should be reasonable, proportionate, and not indefinitely expanded after substantial documentation has already been provided.

I respectfully request the assistance of AskGamblers in reviewing this matter and helping ensure a fair and timely resolution.

Thank you for your attention.

Subject: Official Complaint – Unpaid Winnings from Jet4Bet.com (License OGL/2023/176/0095)

Dear Askgamblers

I am writing to file a formal complaint against Jet4Bet.com, operated by Hollycorn N.V. (License no. OGL/2023/176/0095). Over the period July 10–17, 2025, I have been repeatedly denied rightful withdrawals totaling €1,000 (€600 from Crazy Time winnings and €400 from successful balance conversion).

Details:

- **Game & Win:** €600 won on Crazy Time on 2025‑07‑10 at CEST local time, which converts to:

- 10:15:53 UTC (€126) and 11:27:00 UTC (€468)

- **Account Activity:** After the win, €100 remained in my account, which I converted into €400.

- **Evidence Provided:** I have already shared full screenshots demonstrating the game round, balance, timestamps, and direct WhatsApp communication with their VIP manager (Henry), yet no resolution has been provided.

- **Resolution Offer:** I have offered to drop the €400 claim if Jet4Bet processes the €600 payout today — but no action has been taken.

Jet4Bet has continuously requested information I have already submitted and failed to issue a payout. This confirms my belief that they are not acting in good faith. I kindly request the Curaçao Gaming Control Board to:

1. Investigate the conduct and payment practices of Jet4Bet/Hollycorn N.V.

2. Require them to settle my €600 legitimate win without further delay.

3. Consider any necessary regulatory or disciplinary action if they continue to refuse payment.

I am fully prepared to submit all supporting evidence (screenshots, chat logs, timestamps) at your convenience.

Thank you for your attention and I await your prompt response.

Sincerely,