Never in my life time have I been treated so badly. I won a large amount on Guts Casino, and the Casino have asked me for all my documents - ID, proof of address, and Credit Card info. The ID and Credit card info got approved, but the proof of address they said they needed an alternative proof of address as well. I sent them a alternative proof of address and they said it was not valid, so instead of arguing I simply found another proof of address which meets every criteria that they ask for (I can even send Ask Gamblers the statement to prove its quality)
Anyways when I first tried to upload the new statement, I got a email saying I must upload the documents via the website. But I cannot log in, as they suspended my account, so doing this is impossible. I then sent another email attaching the document as they said to email if account was closed, I even explained that my account was closed and that email was the only way. Instead of ackowledging what I said they sent the exact same email telling me that I must upload the document via the site. Its like an impossible loop!
Anyways after the third email and uploading the document on chat, they eventually come back and asked
'' We kindly ask you to send a new proof of bank statement with issue date on it and also a proof of address where is your name, address, all the 4 corners and the date of the bill visible. Until you have sent these requested documents for the account verification, we are not able to check the account reopening.''
The statement I sent is a december statement in the highest quality taken by my new camera, all 4 corners are showing, they have no reason to reject the statement. I went on chat to find out exactly what is wrong with the statement I sent in specific so if I were to send another statement I would no what was wrong, and they refused to tell me. I then asked the chat operator OLA to ask the security department and she replied, 'they are not willing to do that'.
I am absolutely disgusted on how I am being treated, and from the looks of this website I am not alone in how ths casino is acting. I am willing to supply Guts with whatever documentation they need to get this payout sorted. I sent a perfectly valid statement that meets every criteria, however if they clearly specify a problem with it, I can work with them to get this sorted. I am not going to accept the generic emails they keep sending me however, as I feel they are just using delaying tactics and quite frankly do not want to pay me!
I won on this Casino on the 6th December, and my documents have still not been accepted 23 days later, this really is not fair!