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Gunsbet Casino - Delaying withdrawal

RESOLVED
Complaint Info
Disputed casino Gunsbet Casino
Reason Declined payment
Amount $ 548
Posted on September 2, 2020

I have been a long term player here, would describe we've had a good relationship and never had any previous withdrawal problems and been a profitable customer for them over this time. My accounts have been validated a lomg time ago regarding documentation so no problems my end.

This time though, I have had my withdrawal rejected over 5 times due to "technical errors" with my bank and to "get back to them", which I have done multiple times. I rang my bank and they were also kind enough to place me on hold and ring VISA themselves and informed me no attempt at a payment has been made by Gunsbet on my account, of which I informed Gunsbet of this.

They then emailed me a message with regards to changes that all of a sudden most major banks & VISA do not accept cashouts. I have not been emailed previously of any policy changes regarding this. However, my bank was not on this list of banks and they had only processed a payment to my card 3 days previously after my insistence that they had not attempted a payment to my account.

So I have clearly explained to Gunsbet my bank isn't on the list, you've processed a payment to my account 3 days earlier and my bank and VISA say no attempt at a payment has been made by Gunsbet.

I have screenshots of all communication and attempts at withdrawal.

Posted on September 2, 2020

Dear MIKEL13,

We are writing regarding your last withdrawal attempts. We regret to inform you that payment provider has some technical maintenance. It will take about 3 days. Kindly ask you to wait, and we will inform you when withdrawals to credit card will be working appropriately. Moreover, we can provide you with alternative payment methods. Please, let us know if you are interested in the list of payment methods?

We are deeply sorry for such an inconvenient situation.

Warmest regards,
GunsBet Casino Team

Posted on September 2, 2020

Hi Gunsbet,

I absolutely would have no problem whatsoever waiting if you had of communicated this "technical maintenance" delay of up to 3 days with me openly and honestly. Which you haven't hence my complaint. I lot of it stems from general distrust of online casinos, of which the majority of public have that perception.

I have been a good customer, never complain when I lose, nor ask for bonuses and regurlarly spend quite a bit of money here and would just like some honest communication and respect with regards to my withdrawal. I do not think that's asking for much as a good customer nor less than what anyone would ask in any customer/business relationship.

As of now my faith with online gaming and the withdrawal processes is about done. I made up my mind some time ago this is the last casino along with your sister site Bao that I would play at. Have not played at any other site in 2+ years. I have no interest playing at others. Up to now they have been good sites to play at. Any problems here with my withdrawal, I'm out of online casinos for good.

Regards 👍

Posted on September 3, 2020

Dear MIKEL13,

We are glad to inform you that a successful withdrawal to the card was made. The funds will be credited to your payment account during 3-5 working days.

We are really sorry for the inconveniences caused!

Warmest regards,
GunsBet Casino Team

AskGamblers
Posted on September 3, 2020

Dear @Mikel13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on September 4, 2020

Hi all,

Yes I was waiting for comfirmation I have received the money into my account. Received today.

Thankyou Askgamblers, you guys provide an awesome service that does it's best to keep the online gaming community accountable. Has always been my go to guide for online casinos.😃👍

AskGamblers
Posted on September 4, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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