I asked for my account to be closed permanently and to not be reopened under any circumstances due to problem gambling as well as poor experience with the casino. I have a problem gambling and I needed help to make sure that I could no longer play at Fortune Jack. I followed the directions for an account closure with a lifetime ban. This was agreed by the casino. Please see the attachments.
Later I felt the urge to play and asked that my account be reopened. It was immediately.
I've lost tens of thousands of dollars since begging them to close my account and am now struggling financially.
Attached are my requests to close account, the casino granting the request for a permanent closure with no option to reopen.
Also included is a screenshot from the Fortune Jack FAQ about permanent account deletions.
I'm claiming 4 BTC in losses from the time of account closure to the date of the initial complaint. Fortune Jack will not provide me with records of losses but I calculated this amount mathematically and remaining conservative.
Thank you.
Dear all,
After a careful review and analysis of all the information and evidence presented during the complaints process, AskGamblers Complaints Team reached to the conclusion that both parties involved into the dispute have their fair share of fault for the situation. It is now obvious that neither FortuneJack followed strictly their own Terms & Conditions referring to Account Closure procedures nor that the complainant's claims are 100% legitimate considering a/ player never mentioned problem gambling issues in their request for account closure and b/ player got their Cashback after all.
Based on the above, AskGamblers Complaints Team believe a fair solution of the situation would be to reject the case and a/ encourage FortuneJack management to consider improvement of their Account Closure procedures and implementing additional procedures towards more clarity of the reasons which players stated while requesting such account closures and b/ We would also like to remind player that in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body.
Reading through this thread with fresh eyes I was surprised that I felt more in shock at the way this complaint has deviated from a discussion on responsible gaming policies to something entirely different that has nothing to do with the approved complaint.
Both of us agree on one thing and that is whatever @askgamblers decides is a fair outcome is what we will abide by.
Here is David's comment to that effect:
"P.S we are absolutely not willing to engage with player anymore, as the best way to deal with blackmail is not to talk to a blackmailer, therefore we will not respond to any of his accusations. But, we are fully open to discuss this matter on any point with askgamblers to pursue into the fair judgment of this case."
In my earlier post I have offered to let David at Fortune Jack keep the Bitcoin if he needs it that badly. I will get by and feel better that he is okay. I don't know his personal situation, and neither does he mine. This has gotten out of control and I will agree with the decision you as mediators make. This I think is the only way to resolve the problem.
If you do rule that David at Fortune Jack should be awarded this complaint being marked resolved by keeping the Bitcoin, I just want to make it clear that problem gambling is something serious and personal. It is not something that should be required to be disclosed in order to get an account closed and not reopened. So if I lose, all I ask is that Fortune Jack considers changing that policy so nobody else has to go through this process again.
My last request would be that the decision be made swiftly so that both David from Fortune Jack and myself can move on with our lives.
Post has been removed by AskGamblers Complaints Team, reason - containing sensitive personal information which might be referring to a person different than the complainant.
To start 3 policies that AG require be followed in public replies are
1. Do not expose sensitive information
2. Play Fair
3. Using false or fake evidence is law infringement and bad manners
A lot can be written about your posts but I think less is more in this situation as your actions speak volumes.
You say that you care about responsible gaming but you're not willing to refund me the money spent after asking that my account be closed for life with no exceptions.
Obviously you've done your research, verified all your sources, confirmed the facts are true about the person you've written about above.
I can say for a fact that you haven't done proper research and just copied and pasted a bunch of posts for some reason in to a thread about responsible gambling.
Just so you understand this I could be anybody. I could pick any name from anywhere and play with crypto. I can use vpn to be anywhere in the world. I hope you're right about who I am, but I wouldn't be so sure.
If you need to go to this level of unprofessionalism I don't think is often or even ever seen, you must need the money more than me. If that's the case please keep it and look after yourself.
FortuneJack Casino Complaint Stats
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