I asked for my account to be closed permanently and to not be reopened under any circumstances due to problem gambling as well as poor experience with the casino. I have a problem gambling and I needed help to make sure that I could no longer play at Fortune Jack. I followed the directions for an account closure with a lifetime ban. This was agreed by the casino. Please see the attachments.
Later I felt the urge to play and asked that my account be reopened. It was immediately.
I've lost tens of thousands of dollars since begging them to close my account and am now struggling financially.
Attached are my requests to close account, the casino granting the request for a permanent closure with no option to reopen.
Also included is a screenshot from the Fortune Jack FAQ about permanent account deletions.
I'm claiming 4 BTC in losses from the time of account closure to the date of the initial complaint. Fortune Jack will not provide me with records of losses but I calculated this amount mathematically and remaining conservative.