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Permanent Account Closure Not Honored


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By smiles
7 years ago
Message on forum

I asked for my account to be closed permanently and to not be reopened under any circumstances due to problem gambling as well as poor experience with the casino. I have a problem gambling and I needed help to make sure that I could no longer play at Fortune Jack. I followed the directions for an account closure with a lifetime ban. This was agreed by the casino. Please see the attachments.

Later I felt the urge to play and asked that my account be reopened. It was immediately.

I've lost tens of thousands of dollars since begging them to close my account and am now struggling financially.

Attached are my requests to close account, the casino granting the request for a permanent closure with no option to reopen.

Also included is a screenshot from the Fortune Jack FAQ about permanent account deletions.

I'm claiming 4 BTC in losses from the time of account closure to the date of the initial complaint. Fortune Jack will not provide me with records of losses but I calculated this amount mathematically and remaining conservative.


Thank you.

Disputed Casino FortuneJack Casino
Amount BTC4

Discussion

User name

Dear all,

After a careful review and analysis of all the information and evidence presented during the complaints process, AskGamblers Complaints Team reached to the conclusion that both parties involved into the dispute have their fair share of fault for the situation. It is now obvious that neither FortuneJack followed strictly their own Terms & Conditions referring to Account Closure procedures nor that the complainant's claims are 100% legitimate considering a/ player never mentioned problem gambling issues in their request for account closure and b/ player got their Cashback after all.

Based on the above, AskGamblers Complaints Team believe a fair solution of the situation would be to reject the case and a/ encourage FortuneJack management to consider improvement of their Account Closure procedures and implementing additional procedures towards more clarity of the reasons which players stated while requesting such account closures and b/ We would also like to remind player that in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body.

User name loyalty-level-2
@askgamblers

Reading through this thread with fresh eyes I was surprised that I felt more in shock at the way this complaint has deviated from a discussion on responsible gaming policies to something entirely different that has nothing to do with the approved complaint.

Both of us agree on one thing and that is whatever @askgamblers decides is a fair outcome is what we will abide by.

Here is David's comment to that effect:

"P.S we are absolutely not willing to engage with player anymore, as the best way to deal with blackmail is not to talk to a blackmailer, therefore we will not respond to any of his accusations. But, we are fully open to discuss this matter on any point with askgamblers to pursue into the fair judgment of this case."

In my earlier post I have offered to let David at Fortune Jack keep the Bitcoin if he needs it that badly. I will get by and feel better that he is okay. I don't know his personal situation, and neither does he mine. This has gotten out of control and I will agree with the decision you as mediators make. This I think is the only way to resolve the problem.

If you do rule that David at Fortune Jack should be awarded this complaint being marked resolved by keeping the Bitcoin, I just want to make it clear that problem gambling is something serious and personal. It is not something that should be required to be disclosed in order to get an account closed and not reopened. So if I lose, all I ask is that Fortune Jack considers changing that policy so nobody else has to go through this process again.

My last request would be that the decision be made swiftly so that both David from Fortune Jack and myself can move on with our lives.
User name loyalty-level-2

Post has been removed by AskGamblers Complaints Team, reason - containing sensitive personal information which might be referring to a person different than the complainant.

User name loyalty-level-2
I've had the opportunity to now read what you wrote @David.

To start 3 policies that AG require be followed in public replies are

1. Do not expose sensitive information
2. Play Fair
3. Using false or fake evidence is law infringement and bad manners

A lot can be written about your posts but I think less is more in this situation as your actions speak volumes.

You say that you care about responsible gaming but you're not willing to refund me the money spent after asking that my account be closed for life with no exceptions.

Obviously you've done your research, verified all your sources, confirmed the facts are true about the person you've written about above.

I can say for a fact that you haven't done proper research and just copied and pasted a bunch of posts for some reason in to a thread about responsible gambling.

Just so you understand this I could be anybody. I could pick any name from anywhere and play with crypto. I can use vpn to be anywhere in the world. I hope you're right about who I am, but I wouldn't be so sure.

If you need to go to this level of unprofessionalism I don't think is often or even ever seen, you must need the money more than me. If that's the case please keep it and look after yourself.

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725