I want to start off by saying that I have never had a single problem with this casino until now, and the way this is been put on me to sort out is just ridiculous and screams fraudulent.
In a fortnight i made 3 withdrawals (and a few over the years)
The first withdrawal cleared into my bank with no hassles.
The second and third withdrawals were both processed at the same time
One I have received
The other i have not.
September 17th is when I made the withdrawal.
Since then I have contacted their paymemt support services multiple times.
After been mostly ignored, a few weeks ago they sent me two receipts for both withdrawals and told me that I had to go take it up with my bank.
So I did and as expected my bank can't do anything
I emailed payment support again saying that they needed to find it as my bank and I are unable to do so.
A week of been ignored I had to send a new email
Only to be told I had to make a trace,
I just got off the phone to Commbank they have again said that Emu casino must do the trace as it's their issue,
I would like this to be resolved asap.