Complaint #80
EmuCasino
Never sending the correct amount
7 years ago
Hello there, i occasionally play at this casino... all is good except withdrawals, i seem to always get less than intended it's the 2nd time now and i've had enough i would like my money i am entitled to/earnt
12/10/2018 - been shorted $12.00 (and charged $2 fee on top of that)
8/6/2019 - been shorted $20.25 (and charged $2 fee on top of that)
i did contact the casino after the first time and they told me it was the correct amount sent and that it's probably my bank taking fees..
i'd rather be paid in full then fees taken i,e full $150 in my account then $2 taken but instead it seems they are taking fees sending less and my bank also taking a fee
all in all i am down $32.25... $36.25 if you exclude my bank fees
12/10/2018 - been shorted $12.00 (and charged $2 fee on top of that)
8/6/2019 - been shorted $20.25 (and charged $2 fee on top of that)
i did contact the casino after the first time and they told me it was the correct amount sent and that it's probably my bank taking fees..
i'd rather be paid in full then fees taken i,e full $150 in my account then $2 taken but instead it seems they are taking fees sending less and my bank also taking a fee
all in all i am down $32.25... $36.25 if you exclude my bank fees
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