Complaint #124
EmuCasino
Allow me to deposit $50,000 without proper verification or any further checks
6 years ago
I am having an issue with Emucasino. I registered in August 2019, my account was verified within a couple of days after providing license, proof of address and photo of the card I used to make initial deposit. I received an email stating it was verified and continued depositing assuming that all was fine because my account was verified.
Since then I have used two other cards, one ending in 5463 in my name which I used to deposit $6,000, the other ending in 9620 not in my name I used to deposit upwards of $50,000.
Fast forward to last week when I received an email that’s attached stating I needed to verify the 9620 card because it didn’t match my name. Now this is where I realised they had made a huge mistake because when they verified my account I was never asked for the documents that they were now asking for to verify the card 9620. The card has the same name on it as the first card that was verified. I questioned them asking why the initial card ending in 7623 was verified without further checks as it clearly doesn’t have my name on it. Their reply was to say it clearly shows my name, which it doesn’t. They verified this card without proof it belonged to me or without a notarized letter stating permission from cardholder.
They’ve also told me that once you use a card that doesn’t match your name your account automatically becomes unverified and you’re limited to depositing $10,000. They have also sent me an email saying that all three cards aren’t verified. Well clearly this isn’t the case because I deposited well over that amount using the three cards ending in 7623, 5463 and 9620.
They are claiming I never received an email stating I was verified and it’s my fault. I do not feel I am liable for this as they verified my account, they allowed me to deposit past the limit, they didn’t ask for further checks, they didn’t suspend/close my account. They have stated if I had won and tried to withdraw I would never have been able to. I have deposited on the assumption my account was verified, I played with the expectation of service that verification comes with Eg winnings being withdrawn. They have broken that agreement. They failed and broke their own terms and conditions. I have asked them to refund the deposits as they have now been notified of their error and have stated I shouldn’t of been allowed to deposit past $10,000!!!! Please help.
Since then I have used two other cards, one ending in 5463 in my name which I used to deposit $6,000, the other ending in 9620 not in my name I used to deposit upwards of $50,000.
Fast forward to last week when I received an email that’s attached stating I needed to verify the 9620 card because it didn’t match my name. Now this is where I realised they had made a huge mistake because when they verified my account I was never asked for the documents that they were now asking for to verify the card 9620. The card has the same name on it as the first card that was verified. I questioned them asking why the initial card ending in 7623 was verified without further checks as it clearly doesn’t have my name on it. Their reply was to say it clearly shows my name, which it doesn’t. They verified this card without proof it belonged to me or without a notarized letter stating permission from cardholder.
They’ve also told me that once you use a card that doesn’t match your name your account automatically becomes unverified and you’re limited to depositing $10,000. They have also sent me an email saying that all three cards aren’t verified. Well clearly this isn’t the case because I deposited well over that amount using the three cards ending in 7623, 5463 and 9620.
They are claiming I never received an email stating I was verified and it’s my fault. I do not feel I am liable for this as they verified my account, they allowed me to deposit past the limit, they didn’t ask for further checks, they didn’t suspend/close my account. They have stated if I had won and tried to withdraw I would never have been able to. I have deposited on the assumption my account was verified, I played with the expectation of service that verification comes with Eg winnings being withdrawn. They have broken that agreement. They failed and broke their own terms and conditions. I have asked them to refund the deposits as they have now been notified of their error and have stated I shouldn’t of been allowed to deposit past $10,000!!!! Please help.
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