Complaint #35
All Jackpots Casino
Delayed verification ended up with declined payment due to unjustified accusations
7 years ago
Hello Ask gamblers,
I am a passionate gambler and I really hate the most when someone make fool of me.
I made reload of 300 euros on All Jackpots casino and got a bonus / they sent me email about that bonus, inviting me in. I read all terms, because I always do that, and after that played slots, more precisely Couch potato and Wild orient. The luck was on my side and I hit and wagered an amount of 1581 euros.
Now begin a drama.
I sent my withdraw of 1581 euros on May 6, I sent my documents on May 9.
On May 13 I received this mail from them/
Our Operations Team is requesting that you send through the following documentation:
A Certified Copy of a Valid Certified Identification (Passport or Driver's License)
A Certified Copy of a Proof of Address, indicating your Name, address and date (Bank Statement or Utility Bill that is not older than 3 months and is not an online statement). You can get your documents certified at your local police station./
I need some time to collect those document and I also must PAY FOR THEM 100 euros.
I sent them my CERTIFIED documents on May 25.
They ignored me and delayed payment until July 2, when they sent me mail about abusing bonus with no evidences.
/ As per our terms and conditions your account will remain closed. Regrettably you would be unable to reopen your account:
"20. In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts." /
Actually, they can say that for every win. If I knew that, I would never play on that casino.
I am wondering why were they asking for notorized if they already decided not to pay my withdraw. When they sent me mail about abusing bonus with no evidences or any explanation why they took my winnings.
Please, help me.
Eva < surname removed >
I am a passionate gambler and I really hate the most when someone make fool of me.
I made reload of 300 euros on All Jackpots casino and got a bonus / they sent me email about that bonus, inviting me in. I read all terms, because I always do that, and after that played slots, more precisely Couch potato and Wild orient. The luck was on my side and I hit and wagered an amount of 1581 euros.
Now begin a drama.
I sent my withdraw of 1581 euros on May 6, I sent my documents on May 9.
On May 13 I received this mail from them/
Our Operations Team is requesting that you send through the following documentation:
A Certified Copy of a Valid Certified Identification (Passport or Driver's License)
A Certified Copy of a Proof of Address, indicating your Name, address and date (Bank Statement or Utility Bill that is not older than 3 months and is not an online statement). You can get your documents certified at your local police station./
I need some time to collect those document and I also must PAY FOR THEM 100 euros.
I sent them my CERTIFIED documents on May 25.
They ignored me and delayed payment until July 2, when they sent me mail about abusing bonus with no evidences.
/ As per our terms and conditions your account will remain closed. Regrettably you would be unable to reopen your account:
"20. In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts." /
Actually, they can say that for every win. If I knew that, I would never play on that casino.
I am wondering why were they asking for notorized if they already decided not to pay my withdraw. When they sent me mail about abusing bonus with no evidences or any explanation why they took my winnings.
Please, help me.
Eva < surname removed >
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