Made a deposit and won. Attempted to withdraw but required documentation. Uploaded documents; proof of ID, address, and payment details. Waited 24hours, and jumped on live chat- lady made me wait 20mins to tell me it’s still being processed. Waited 48hours and still not verified. No correspondence whatsoever. Jumped on live chat to be told that it’s not processed as part of my debit card number is visible (about 1mm showing on one number...) disputed this and they said not to worry, it’s now been forwarded to the payments team.
Have now just received an email stating that i need to provide them with an explanation as to why I have a middle name, as on one of my cards is display my middle initial. Really? How pathetic can you be?
It’s now over three days since I requested the withdrawal and I’m seemingly no closer to getting my money.
I’m frankly disgusted.
Total is €800
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