Complaint #175 Raging Bull Casino

Delay of verification and payment.

By Chynnatown11

8 years ago

Message on forum

I submitted paperwork for verification on 01/24/18. The email that was sent to me said it would take about two business days to be verified two business days later I spoke with the representative via live chat and they said it would be 5 to 7 business days. I've checked every couple of days sense because I haven't heard anything from the casino. every time I contact the live chat I get the exact same message I don't see that your paperwork has been reviewed yet blah blah blah.

Well yesterday even though I have not received an email confirming it the representative I spoke to said that they received my paperwork and I should be getting my money in a few days. My concern is that I submitted my withdrawl originally on 1/24/18 and it was rejected 4 days later which made me have to start over. This is after one of the representatives told me to just leave my request in there and it would be handled so right now I'm very unimpressed and not feeling confident that I'm going to receive my money before the end of the month which is ridiculous because I submitted for a withdrawl from a different casino on the exact same day…and got my money in less than a week.

I feel like they are delaying and they are stalling and they are lying I did happen to get somebody on the phone and he tried to reassure me and the fact that I was able to talk to a human with a little bit reassuring but the fact that I'm not getting any conversation from anybody is making me nervous. I just want my $1300.

Disputed Casino Raging Bull Casino

Reason Delayed payment

Amount $1350

Discussion

AskGamblers

• Support Team

1 year ago

Based on the casino explanation, and considering that the player did not even fulfil wagering requirements and there are no outstanding payment/s, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is not valid.

AskGamblers

• Support Team

8 years ago

Raging Bull Casino

• Representative

8 years ago

Hi Chynnatown--

What you are saying is absolutely inaccurate. I have attached your chat session where our representative was quite clear regarding the terms of the Players Rewards Card.

You are still welcome to continue wagering to reach the maximum withdrawal of $200, however, please understand that $200 IS the maximum.

Tawni

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Raging Bull Casino management will soon jump in with an update on this complaint.

Raging Bull Casino Complaint Stats

Resolved 588 / 640

Avg. Amount $2,584

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'