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Slots Village Casino - Closure of account with no reason and they forfeited the $8000 I had won

REJECTED
Inactive user
posted on July 17, 2017.

June 7/16, I made two deposits on my slots village account. Subsequently I got very lucky and managed to win $8000. While playing the game in which I was playing all of a sudden locks me out. When I log back in I see my balance had gone from$8000 to $500. I then attempt to contact them by live chat and recieved no response. Then I was logged out again. I tried to log back in once again and I receive an error message saying my account is blocked. After many attempts at the live chat option I then send an email in which I receive a response from their security department stating due to inconsistencies my account has been closed and I will receive my deposits back onto my visa debit within 7 business days and that their decision is irrevocable. I have not received any winnings nor my deposits from them. They since refused to respond to any of my emails or to the live chat. My account was confirmed and nor do I have multiple accounts with them. I would like the winnings I won fairly. I do have the corresponding emails they sent which was only two, I had sent 8.

posted on July 20, 2017.

Hello,

Thank you for letting us know about this matter.

After looking into it we have noticed that you have other accounts registered within the same management company of the network of sites, but saved under different information. Please note that as our colleague informed you via email, we have refunded all your deposits with us.

In the meantime, in case you want to have your account re-enabled, please note that you can do that by providing us with the documents mentioned in Terms and Conditions, by sending an email to securi­[email protected]­slo­tsv­ill­age.ag (you can find the documents listed here: https:­//w­ww.s­lo­tsv­ill­age.ag­/ba­nking ). We will review the documents and based on that we will have the account enabled as soon as possible.

We appreciate you choosing our website as your entertainment venue and will strive to provide you with the best possible service, but please excuse any inconveniences, as they will never be done on purpose and every action will be taken in order to correct them.

At your service,
The Slots Village Casino Team

AskGamblers
posted on July 24, 2017.

AskGamblers Complaints Team requested additional evidence and information from the Slots Village Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Inactive user
posted on July 24, 2017.

I am confused and concerned at the fact that your casino is running other casinos under other names then. Because with the factors of the fact I have one account only with Slots village and have previously had the account confirmed according to the terms and conditions. I know the rules, I AM FULLY AWARE. Now any other account you may speaking of would be those with OTHER CASINOS NOT SUPPOSEDLY IN THE NAME OF SLOTS VILLAGE. Now with that, the fact that I am allowed to use a wifi connection or my mobile connection and or any other device I use as long as no other account is registered under these connections and as well as devices. Plus I have moved 6 times in 8 months due to work. Again also I will CONFIRM THAT I HAVE NOT RECIEVED ANY DEPOSITS I'VE MADE IN WHICH YOU CLAIM. I have been told NOTHING BUT LIES AND EXCUSES BY SLOTS VILLAGE SINCE WINNING THIS MONEY!! Attached are two months of bank statements and as you can see there is the 2 withdrawls made, YET NO $8000 IN WINNINGS NOR THE DEPOSITS IN WHICH YOU ARE ADDEMENT YOU HAVE RETURNED!!

posted on July 28, 2017.

Hello,

Thank you for your patience.

Please note that we have provided AskGamblers with the necessary evidence in regards to the case detailed above.

Thank you for your patience and your understanding in this matter.

At your service,
The Slots Village Casino Team

AskGamblers
posted on July 28, 2017.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Slots Village Casino management that player violated their Terms&Conditions  #2.1.3 and #3.5 and more specifically, committed an activity which could and shall be potentially considered as fraudulent.

2.1.3. If SlotsVillage becomes aware that a User has provided false information in this respect, SlotsVillage shall not register such User and where that User has already been registered, SlotsVillage shall immediately cancel that User’s Account from the SlotsVillage. The User also agrees to update any information mentioned in Section 2.1.2 above should there be any changes to the information provided previously to SlotsVillage.
3.5. All information that You provide to SlotsVillage during the term of this Agreement is true, complete, and correct, and that You shall immediately notify SlotsVillage of any changes of such information.



AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and/ or not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and suspend player's further access to AGCCS.

Slots Village Casino complaints

  • 11 of 11 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 161 USD avg amount

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